Section one: Contracting authority
one.1) Name and addresses
DERBY CITY COUNCIL
Corporation Street
Derby
DE12FS
Contact
Sam Black
Country
United Kingdom
Region code
UKF11 - Derby
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
TD2048 - Service Level Agreement to support the Insight Led Council platform
Reference number
TD2048
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
12 month Service Level Agreement with supplier to maintain a product, including option to
purchase development support through additional service days.
To provide a Service Level Agreement to support the Insight Led Council platform:
• Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures /
performing any default procedural corrective actions)
• Minor corrective ILC changes to ILC solution / minor defects
• Knowledge transfer & Training
• Data retention and Archiving
• To provide service pack days to support with change requests or project work to develop
the product.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £43,200
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKF11 - Derby
two.2.4) Description of the procurement
12 month Service Level Agreement with supplier to maintain a product, including option to
purchase development support through additional service days.
To provide a Service Level Agreement to support the Insight Led Council platform:
• Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures /
performing any default procedural corrective actions)
• Minor corrective ILC changes to ILC solution / minor defects
• Knowledge transfer & Training
• Data retention and Archiving
• To provide service pack days to support with change requests or project work to develop
the product.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
Initial 12 months with the option to extend a maximum of twice (meaning there is a total
possible extension of 2 years beyond the Initial Term)
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
There will be significant cost and inconvenience to the Authority and economic operators
associated with tendering for the following reasons:
If we were to change suppliers we would need to do the following;
• Due to the bespoke nature of the system build (undertaken with current supplier over 18
months) we would need to spend a considerable amount of project and development time
with new supplier/developers to understand and establish the programme of works
• Establish if the supplier/developer has the skills to support the design and build and
continue the work that has been started
• Train the new supplier on the technical and logical architecture and functional design
• Understanding of DCC internal structures, who does what, which the current supplier
already has
• Understanding of business requirements and service delivery which the current supplier
already has
• Setting up lines of communication and building good working relationships, which we
already have with the current supplier
For IT, there will be tasks associated with the change in supplier which are;
• Remove current supplier from the network
• Add new supplier to the network
• Add new Users to Citrix Access Gateway (2 factor authentication)
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• Project Gateway administration
• IT specification tender review
There will also be tasks associated with the change in supplier that will impact on other
services;
• Review the Information Processing Agreement (Information Governance)
• Review the current DPIA (Information Governance)
• Set up of new supplier on CIA (Accounts Payable)
• Going out to procurement (Procurement Team/officers from the relevant services)
The involvement of five additional teams including Policy & Insight means that the cost of
change is therefore prohibitive for new providers.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-024300
Section five. Award of contract
Contract No
TD2048
Title
TD2048 - Service Level Agreement to support the Insight Led Council platform
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
29 August 2023
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Embracent Ltd
Phoenix House, 18 King William Street
EC4N 7BP
Country
United Kingdom
NUTS code
- UKI - London
Companies House
09920398
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £43,200
Total value of the contract/lot: £43,200
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Derby City Council
The Council House, Corporation Street, Derby
Derby
DE1 2FS
Country
United Kingdom