Section one: Contracting authority
one.1) Name and addresses
Wythenshawe Community Housing Group (WCHG)
8 Poundswick Ln, Wythenshawe
Manchester
M22 9TA
Contact
Mr James Hunter
Telephone
+44 3001110000
Country
United Kingdom
Region code
UKD - North West (England)
Internet address(es)
Main address
Buyer's address
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Other type
Housing Association
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Wythenshawe Community Housing Group - Electronic Payment Solution Tender
Reference number
DN687288
two.1.2) Main CPV code
- 66000000 - Financial and insurance services
two.1.3) Type of contract
Services
two.1.4) Short description
Please see Service Specification for More Details.
Wythenshawe Community Housing Group are looking to enter into a contract with Supplier(s) for Electronic Payment Solutions. The Contract will be for an initial 2 years with the option to extend annually until October 2027. The Contract will be split into 2 lots:
Lot 1 - IVR, Web and virtual terminal
Lot 2 - Direct Debits & Payment Cards
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Electronic Payment Solution Lot 1 - IVR, Web and virtual terminal
Lot No
1
two.2.2) Additional CPV code(s)
- 32500000 - Telecommunications equipment and supplies
- AA16 - Cobalt
- 60520000 - Experimental payload services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The Requirements for Lot 1 - IVR, WEB and virtual terminal
We currently have all payment options contracted to a single payment solution provider. Through them we offer a wide range of payment options to our customers including: payment cards, telephone/IVR payments, direct debit and web payments.
Any potential supplier must ensure they are able to provide the following services:
- Consolidate payments from the listed parties through multiple payment networks
- Transfer consolidated payments in a timely manner along with reconciled management information (electronically)
- Provide a virtual payment terminal for the purposes of taking telephone payments using both debit and credit cards
- Any virtual payment terminal must be able to be used with WCHG’s choice of PCI DSS compliance software
- The supplier will comply with any authentication requirements and PCI DSS
- The Supplier has, and shall maintain at its own cost, all consents, permits, authorisations, permissions, approvals and licences that are required and which are necessary for the payment terminal to be compliant with all Laws and the requirements of all Regulators and Card Schemes
- Provide an IVR payment line for customers to be able to make payments 24hours per day using both debit and credit cards
- Fully hosted direct debit solution offering a full range of dates and frequencies for the collection of payments.
- Online payments – including embedding online payments into app’s
- Where an organisation does not have its own IIN number – provide a generic number that can be used.
- Have a clear development road map for the introduction of new, innovative and customer focused payment options
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
Annually for a further 24 months
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 - Direct Debits & Payment Cards
Lot No
2
two.2.2) Additional CPV code(s)
- 66000000 - Financial and insurance services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
Current operation
We currently have all payment options contracted to a single payment solution provider. Through them we offer a wide range of payment options to our customers including: payment cards, telephone/IVR payments, direct debit and web payments.
General Requirements - the successful supplier must be able to provide the following services:
• Produce and deliver electronic payment cards, incorporating a magnetic strip, barcode or QR code for the purpose of tenants making payments
• Produce paper letters/bills with a barcode or QR code for the purpose of taking payments
• Provide a fully hosted, flexible Direct Debit solution.
• Transfer consolidated payments in a timely manner along with reconciled management information (electronically)
• Have a clear development road map for the introduction of new, innovative and customer focused payment options
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
Annually for a further 24 months
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
29 September 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
29 September 2023
Local time
5:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.4) Procedures for review
six.4.1) Review body
Wythenshawe Community Housing Group
Wythenshawe
Country
United Kingdom