Section one: Contracting authority
one.1) Name and addresses
South London and Maudsley NHS Foundation Trust
Bethlem Royal Hospital
Beckenham
BR3 3BX
Contact
Charlotte Facer
Telephone
+44 7725483774
Country
United Kingdom
Region code
UKI - London
Internet address(es)
Main address
Buyer's address
https://www.health-family.force.com/s/Welcome
one.3) Communication
Additional information can be obtained from the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of NHS 111 Crisis Text Support Service
Reference number
ST25 - P132
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
The Authority intends to award a contract for the provision of 24/7 crisis text support service offering immediate mental health assistance via text messaging to individuals in distress. SLaM will act as the lead provider, delivering the service across the 12 South London boroughs covered by the South East London and South West London Integrated Care boards, these are Bexley, Bromley, Greenwich, Lambeth, Lewisham, Southwark, Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 85140000 - Miscellaneous health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
South London and Maudsley NHS Foundation Trust will lead the delivery of 24/7 all-age text based mental health crisis service, mobilised by October 20254. It must offer safe and inclusive digital support, including triage and signposting to NHS 111 and crisis services, reduce emergency department pressure and ensure robust training, supervision and governance. Provider must demonstrate experience in delivering mental health services via digital platforms.
two.2.14) Additional information
This Prior Information Notice is published in accordance with the NHS Provider Selection Regime (PSR). The Authority intends to follow the Most Suitable Provider Process for this procurement. This notice serves to inform the market and allow potential providers to express interest. A minimum period of 14 days will be observed from the date of this notice before proceeding with any decision. Interested providers are invited to engage in early dialogue to help shape the final specification and procurement approach.
two.3) Estimated date of publication of contract notice
22 May 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
This Prior Information Notice is published in accordance with the NHS Provider Selection Regime (PSR). The Authority intends to follow the Most Suitable Provider Process for this procurement. This notice serves to inform the market and allow potential providers to express interest. A minimum period of 14 days will be observed from the date of this notice before any contract award decision is made.