Section one: Contracting authority
one.1) Name and addresses
London Borough of Waltham Forest
Waltham Forest Town Hall, Forest Road
Walthamstow
E17 4JF
Contact
Mrs Greer Ndefo
greer.ndefo@walthamforest.gov.uk
Telephone
+44 2084964607
Country
United Kingdom
Region code
UKI53 - Redbridge and Waltham Forest
Internet address(es)
Main address
http://www.walthamforest.gov.uk/
Buyer's address
http://www.walthamforest.gov.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Environment
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
LBWF Neighbourhood & Environment IT System Replacement (CCS RM6259)
Reference number
DN687080
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
This procurement is seeking to replace the existing 'Community Protection & Regulatory Service Software'. This software is currently utilised by the Neighbourhoods and Regulatory Services departments within the Neighbourhoods and Environment directorate. The purpose of the transformation is to procure a modern user-friendly and intuitive solution that will enhance user experience for clients, residents, and staff by providing real-time case and request status updates, efficient management through workflows and automation where possible, and improved integration with other systems. The programme will also involve launching a customer self-service portal. We have taken a user-centric approach and have worked closely with colleagues across the council to ensure the new solution meets the user needs and will be fit for purpose.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI53 - Redbridge and Waltham Forest
two.2.4) Description of the procurement
The Procurement is being run under the further competition procedure of the Framework Agreement for CCS RM6259 Vertical Application Solutions, which is a formal bidding procedure, under which the contract is advertised, and all eligible organisations/consortium can bid. The ITT provides further details of the proposal and process for submitting Bids.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
Initial contract period: 5 years
Optional Extension period: 2 + 2 years
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
Initial contract period: 5 years
Optional Extension period: 2 + 2 years
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
12 October 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
London Borough of Waltham Forest
London
Country
United Kingdom