Section one: Contracting authority
one.1) Name and addresses
Central Bedfordshire Council
Priory House
Chicksands
SG17 5TQ
Contact
+44 3003005997
procurement@centralbedfordshire.gov.uk
Telephone
+44 3003008000
Country
United Kingdom
NUTS code
UKH25 - Central Bedfordshire
Internet address(es)
Main address
http://in-tendhost.co.uk/centralbedfordshire
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Consultant Support - Customer Services
two.1.2) Main CPV code
- 72221000 - Business analysis consultancy services
two.1.3) Type of contract
Services
two.1.4) Short description
The Council seeks to secure the services of expert external advice to better understand how we can deliver best value services in Customer Services.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH25 - Central Bedfordshire
two.2.4) Description of the procurement
The Council seeks to secure the services of expert external advice to support the Council’s Corporate Management Team (CMT) through a (circa) 3 month process to better understand how we can optimise our customer services to deliver the best value service to all of our residents. You will need to describe and document an operating model for customer services, persuading us of the case to change and benefits of the model.This must include identifying and setting out the changes and projects that will realise the operating model and a high-level plan that sequences the changes and projects. This should include high-level/ estimated (one-off and recurring) costs and benefits for each project and the programme as a whole.We plan to publish this tender week ending 7 October 2022. Ahead of this, we are holding a Market Engagement Event at 09:30 on 4 October via Microsoft Teams. This will provide bidders with an opportunity to hear more about our plans and timescales and ask any questions they may have. If you wish to attend please email procurement@centralbedfordshire.gov.uk with names and email addresses of attendees. Confirmation will be sent to you.
two.3) Estimated date of publication of contract notice
8 September 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No