Section one: Contracting authority/entity
one.1) Name and addresses
Buckinghamshire Council
Walton Street Offices
Aylesbury
HP20 1UA
Contact
Miss Helen Bold
helen.bold@buckinghamshire.gov.uk
Telephone
+44 1296383660
Country
United Kingdom
Region code
UKJ13 - Buckinghamshire CC
Internet address(es)
Main address
https://www.buckinghamshire.gov.uk/
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
The Provision of a CRM and MDM Solution
Reference number
DN619010
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
The Buckinghamshire Council seeks tenders from suitably qualified and experienced organisations for the provision of a corporate, modern Customer Relationship Platform (CRM) that supports the Council’s vision of a “Customer First” culture. Our vision is to give residents more free time by making everything they do with the Council faster and easier. We need modern tools to achieve this, harnessing the power of Master Data Management (MDM) to enable a ‘single view of the customer’ and integrate with existing Line of Business systems. This cloud hosted system will provide rich, unfettered data to help promote the seamless digital journey from the Buckinghamshire Council website.
The solution will include (but not be limited to) the following: hosting, licensing, maintenance, upgrades, reporting, consultancy, customisation, configuration, database administration, data cleansing, data migration, Implementation, initial training, ongoing support.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2022/S 000-023138
Section seven. Changes
seven.1) Information to be changed or added
seven.1.2) Text to be corrected in the original notice
Section number
IV.2
Place of text to be modified
iv.2.2
Instead of
Date
19 September 2022
Local time
3:00pm
Read
Date
30 September 2022
Local time
11:00am
seven.2) Other additional information
The tender deadline has been changed from 3 p.m. on 19th September to 11 a.m. on 30th September 2022.