Section one: Contracting authority
one.1) Name and addresses
Newcastle University
Newcastle University, King's Gate
Newcastle upon Tyne
NE1 7RU
Contact
Miss Helen Gayton
Telephone
+44 1912086220
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
(NU/1589 – 73) Web Services Retainer 2022-2023
Reference number
DN623436
two.1.2) Main CPV code
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
two.1.3) Type of contract
Services
two.1.4) Short description
We are seeking to appoint an agency on a retainer for 11 months to support with the following key services:
1. Web content development
a. Write and edit effective web content:
i. Using user centred content design principles
ii. Optimised for appropriate readability
iii. Optimised for search engines and mobile devices
iv. To meet the University’s web content guidelines and standards
b. Rewrite Newcastle University content so it is more suitable for the web
c. Use our content workflow and CMS to develop and publish content
2. Web page creation
a. Use our content workflow system, GatherContent, to manage content creation and approvals processes
b. Create and publish approved web content using one of our content management systems (CMS). We use TerminalFour (T4) as our enterprise level CMS for the web estate on ncl.ac.uk. We also use Hubspot CMS for specific projects and support is required for both.
c. Deliver pages that are accessible for users with cognitive and physical difficulties or disabilities.
d. Apply SEO best practices
e. Adherence to web standards (W3C) and best practices for performance and accessibility (WCAG 2.1 AA / AAA)
f. Strong working knowledge developing cross platform/browser compatibility for dynamic web applications. RWD (responsive web design) and mobile first design
g. Strong understanding of functional testing strategies and application
3. Project management skills
a. The ability to deliver outstanding project management throughout the 11 month retainer
b. Assign a dedicated Account Manager who can deal with day-to-day enquires and provide regular updates to University stakeholders.
c. Assign an Account Director to provide an oversight of the retainer, provide regular updates and keep track of budgets.
d. Use our internal project management system Wrike
e. Create a variety of planning documentation and status reports to assist with delivering web projects and to coordinate resource to attend training workshops as required for on-boarding, improving knowledge of our CMS and web standards
f. Have a collaborative approach acting as an extension of our in-house delivery team
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £100,000
two.2) Description
two.2.2) Additional CPV code(s)
- 72210000 - Programming services of packaged software products
- 48480000 - Sales, marketing and business intelligence software package
- 48481000 - Sales or marketing software package
- 79413000 - Marketing management consultancy services
- 79342000 - Marketing services
- 72212481 - Sales or marketing software development services
- 72212480 - Sales, marketing and business intelligence software development services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
We are seeking to appoint an agency on a retainer for 11 months to support with the following key services:
1. Web content development
a. Write and edit effective web content:
i. Using user centred content design principles
ii. Optimised for appropriate readability
iii. Optimised for search engines and mobile devices
iv. To meet the University’s web content guidelines and standards
b. Rewrite Newcastle University content so it is more suitable for the web
c. Use our content workflow and CMS to develop and publish content
2. Web page creation
a. Use our content workflow system, GatherContent, to manage content creation and approvals processes
b. Create and publish approved web content using one of our content management systems (CMS). We use TerminalFour (T4) as our enterprise level CMS for the web estate on ncl.ac.uk. We also use Hubspot CMS for specific projects and support is required for both.
c. Deliver pages that are accessible for users with cognitive and physical difficulties or disabilities.
d. Apply SEO best practices
e. Adherence to web standards (W3C) and best practices for performance and accessibility (WCAG 2.1 AA / AAA)
f. Strong working knowledge developing cross platform/browser compatibility for dynamic web applications. RWD (responsive web design) and mobile first design
g. Strong understanding of functional testing strategies and application
3. Project management skills
a. The ability to deliver outstanding project management throughout the 11 month retainer
b. Assign a dedicated Account Manager who can deal with day-to-day enquires and provide regular updates to University stakeholders.
c. Assign an Account Director to provide an oversight of the retainer, provide regular updates and keep track of budgets.
d. Use our internal project management system Wrike
e. Create a variety of planning documentation and status reports to assist with delivering web projects and to coordinate resource to attend training workshops as required for on-boarding, improving knowledge of our CMS and web standards
f. Have a collaborative approach acting as an extension of our in-house delivery team
two.2.5) Award criteria
Quality criterion - Name: Ability to resource the Contract / Weighting: 40
Quality criterion - Name: Portfolio examples of similar content / Weighting: 20
Cost criterion - Name: Service Level / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the setting up of a dynamic purchasing system
four.1.6) Information about electronic auction
An electronic auction will be used
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 129-318079
Section five. Award of contract
Contract No
NU/1589 – 73
Lot No
1
Title
(NU/1589 – 73) Web Services Retainer 2022-2023
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 August 2022
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 4
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
INSPIRED
The Victoria Building Heaton Park View
Newcastle Upon Tyne
NE6 5BF
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £75,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Newcastle University
Tyne and Wear
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Newcastle University
Tyne and Wear
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
The University will incorporate a standstill period at the point information on the award of the
contract is communicated to tenderers. That notification will provide full information on the
award decision. The standstill period, which will be for a minimum of 10 calendar days,
provides time for unsuccessful tenderers to challenge the award decision before the
contract is entered into.
The Public Contracts Regulations 2015 (SI 2015 No 102) provide for aggrieved parties who
have been harmed or are at risk of harm by a breach of the rules to take action in the High
Court (England, Wales and Northern Ireland) within 30 days of knowledge or constructive
knowledge of breach.
six.4.4) Service from which information about the review procedure may be obtained
Newcastle University
Tyne and Wear
Country
United Kingdom