Scope
Reference
C6754
Description
The contract extension is for Microsoft unified Support service which is a heightened level of support for all Microsoft products. Anchor has invested heavily in Microsoft products and this extension of support is necessary as it covers all of Anchor's Azure and O365 products from them.
Contract 1. Microsoft Unified Support Service
Supplier
Contract value
- £188,607 excluding VAT
- £226,328 including VAT
Above the relevant threshold
Earliest date the contract will be signed
24 June 2025
Contract dates (estimated)
- 25 June 2025 to 24 June 2026
- 1 year
Main procurement category
Services
CPV classifications
- 72261000 - Software support services
Contract locations
- UK - United Kingdom
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
The direct award justification is to allow Anchor to award a public contract to an existing supplier who supplies core IT services and software, as an 'extension' to existing services. Concerns the supply of services by the existing supplier which are intended as an extension to existing services:- a. A change in supplier would result in services that are different from or incompatible with, existing goods, services or works b. The difference or incompatibility would result in disproportionate technical difficulties in operations or maintenance. Microsoft are the only supplier to offer this level of direct support and thus a different supplier would be incompatible and would result in disproportionate technical difficulties in maintenance of our extensive Microsoft estate. This is an essential component to provide Microsoft support, any problems that could not be escalated to Microsoft and receive the appropriate level of support could impact Anchor operations reliant on Microsoft systems and thus have significant cost impact Contract renewal is annually (at Microsoft's request) and is likely to be required for the foreseeable future as Anchor is unlikely to move away from Microsoft products.
Supplier
Microsoft Limited
- Public Procurement Organisation Number: PGYN-4242-JRRY
Microsoft Campus, Thames Valley Park
Reading
RG6 1WG
United Kingdom
Email: v-midoyc@microsoft.com
Region: UKJ11 - Berkshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Microsoft Unified Support Service
Contracting authority
Anchor Hanover Group
- Public Procurement Organisation Number: PYBH-1339-MTCJ
2 Godwin Street
Bradford
BD1 2ST
United Kingdom
Email: allen.norman@anchor.org.uk
Website: https://www.anchor.org.uk/
Region: UKE41 - Bradford
Organisation type: Public authority - sub-central government