Section one: Contracting authority
one.1) Name and addresses
Reading Borough Council
Civic Offices, Bridge Street
Reading
RG1 2LU
Contact
Emma Glynn
Country
United Kingdom
NUTS code
UKJ11 - Berkshire
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/reading/aspx/Tenders/Current
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Civil Enforcement Services
Reference number
RBC P 00001542
two.1.2) Main CPV code
- 98351110 - Parking enforcement services
two.1.3) Type of contract
Services
two.1.4) Short description
Reading Borough Council (RBC) invited tenders for the provision of Civil Enforcement Services. The tender was split over 3 Lots:Lot 1: Civil Enforcement ServicesLot 2: Civil Parking Enforcement Penalty Charge Notice (PCN) and Permit Software and Associated Hardware.Lot 3: Combined Bid (Lot 1 and Lot 2)Bidders could submit bids for any/all Lots. RBC reserved the right to award using either Lot 1 and Lot 2 or Lot 3. Regardless of the Lots used separate contracts would be awarded. Contracts commenced 01/08/23. Service delivery commences 01/11/23. The initial period for both contracts expires 31/10/27, extendable by 2 further periods of 3 years. Extension options will be taken independently.The estimated maximum value is £20.5million, based on the maximum value of both Lots, including take up of all options and services. Following receipt of tenders, contracts were awarded using Lot 1 and Lot 2. No award was made using Lot 3.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £20,500,000
two.2) Description
two.2.1) Title
Lot 1 - Civil Enforcement Services
Lot No
Lot No. 1
two.2.2) Additional CPV code(s)
- 98351110 - Parking enforcement services
- 79800000 - Printing and related services
- 75112000 - Administrative services for business operations
- 75242100 - Public-order services
- 50118110 - Vehicle towing-away services
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKJ11 - Berkshire
two.2.4) Description of the procurement
RBC sought responses from suitably qualified and experienced suppliers who can provide a full on-street and off-street Parking Civil Enforcement Service, to support RBC deliver its parking enforcement activities under the Traffic Management Act 2004.The scope of the service includes:• The provision of an appropriate solution, including staffing and associated equipment, to deliver civil enforcement services for all of RBC’s on-street and off-street parking enforcement activities, across Reading Borough.• The management and operation of the Penalty Charge Notice software, provided by the IT Services Supplier, for use on handheld devices, or other such items, provided by RBC and any third-party Suppliers.• Provision of a cash collection service from the P&D machines.• Maintenance of RBC’s current Pay & Display machines, including managing the supply and installation of new P&D machines.• At RBC’s discretion, undertaking the administration of the processing of PCNs and some permit management activities.• At RBC’s discretion, the undertaking of additional services including but not limited to the provision and operation of ANPR based enforcement activities and the clamping or removal of vehicles parked in contravention.The full specification was provided in the tender document set.The estimated value of this contract is in the region of £1.5million per year. Therefore, the estimated value of the initial contract period is £6million and the estimated value of the total contract period (including all extensions) is £15million. In the event that the contract is used to deliver additional parking services, the estimated value of the contract could increase by a further £200,000 per year for vehicle clamping and removal services, and by a further £90,000 per year for additional parking administration services.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
The contract includes an initial period commencing 01/08/23 with services commencing 01/11/23. The contract has the option to extend by up to 2 further periods, each for 3 years, taking the total extension period to a maximum of 6 years.Extension options will be taken independently of any other contracts awarded via this tender and extension of one contract does not guarantee extension of anotherAdditional services that may be utilised via this contract include:• Parking administration processes to include:o Review of ANPR and static camera PCN evidence packso PCN processingo Permit processing• Vehicle clamping and removal servicesThese additional services do not form a core service of the specification but have been included in the event that these services are required in the future.Parking administration processes will be performed by RBC staff, however these services may be required during times of high volumes or a lack of capacity within RBC due to staff absence etc.Currently RBC does not clamp and remove vehicles, but this may be an option that is utilised in the future.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 - Civil Parking Enforcement PCN and Permit Software and Associated Hardware
Lot No
Lot No. 2
two.2.2) Additional CPV code(s)
- 32500000 - Telecommunications equipment and supplies
- 48000000 - Software package and information systems
- 48300000 - Document creation, drawing, imaging, scheduling and productivity software package
- 48311000 - Document management software package
two.2.3) Place of performance
NUTS codes
- UKJ11 - Berkshire
two.2.4) Description of the procurement
RBC sought responses from suitably qualified and experienced suppliers who can provide a parking management back-office IT System for the issuing of Penalty Charge Notices (PCNs) and permits, and receiving payments. This Lot also included providing suitable hardware to enable on-street and off-street enforcement staff to issue PCNs.The scope of the service includes:• The supply and maintenance of a suitable cloud-based software service for RBC’s PCN and parking permit activities.• The supply of the hand-held devices, supporting software and associated maintenance for these devices, software, and any other relevant hardware used by RBC’s internal and external staff in the delivery of the parking service. The hand-held devices and any other physical assets will be the property of RBC.• The supply of additional services, at RBC’s discretion, to include the administration of processing PCNs and services relating to permit management activities.The full specification was provided in the tender document set.The estimated value of this contract is in the region of £250,000 per year. Therefore, the estimated value of the initial contract period is £1million and the estimated value of the total contract period (including all extensions) is £2.5million. In the event that the contract is used to deliver additional PCN and permit administration services, the estimated value of the contract could increase by a further £90,000 per year.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
The contract includes an initial period commencing 1st August 2023, with a go-live date of 1st November 2023. The contract includes the possibility to extend by up to two further periods, each for 3 years, taking the total extension period to a maximum of 6 years.The decision to extend the contract period will be taken independently of the decision to extend any other contract award awarded through this tender process. Additional services that may be utilised via this contract include:• Parking administration processes to include:o Correspondence handlingo Review of ANPR and static camera PCN evidence packso PCN processingo Permit processingThese additional services do not form a core service of the specification but have been included in the event that these services are required in the future.Parking administration processes will be performed by RBC staff, however these services may be required during times of high volumes or a lack of capacity within RBC due to staff absence etc.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 3 – Combined bid: Civil Enforcement Services (Lot 1) and Civil Parking Enforcement PCN and Permit Software and Associated Hardware (Lot 2)
Lot No
Lot No. 3
two.2.2) Additional CPV code(s)
- 98351110 - Parking enforcement services
- 48000000 - Software package and information systems
- 48300000 - Document creation, drawing, imaging, scheduling and productivity software package
- 50118110 - Vehicle towing-away services
- 32500000 - Telecommunications equipment and supplies
- 75112100 - Administrative development project services
- 75242100 - Public-order services
- 48311000 - Document management software package
- 79800000 - Printing and related services
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKJ11 - Berkshire
two.2.4) Description of the procurement
RBC sought responses from suitably qualified and experienced suppliers who can provide:• A full on-street and off-street Parking Civil Enforcement Service, to support RBC deliver its parking enforcement activities under the Traffic Management Act 2004 that includes:o The provision of an appropriate solution, including staffing and associated equipment, to deliver civil enforcement services for all of RBC’s on-street and off-street parking enforcement activities, across Reading Borough.o The management and operation of the Penalty Charge Notice software, provided by the IT Services Supplier, for use on handheld devices, or other such items, provided by RBC and any third-party Suppliers.o Provision of a cash collection service from the P&D machines.o Maintenance of RBC’s current Pay & Display machines, including managing the supply and installation of new P&D machines.o At RBC’s discretion, undertaking the administration of the processing of PCNs and some permit management activities.o At RBC’s discretion, the undertaking of additional services including but not limited to the provision and operation of ANPR based enforcement activities and the clamping or removal of vehicles parked in contravention.AND• A parking management back-office IT System for the issuing of Penalty Charge Notices (PCNs) and permits, and receiving payments that includes:o The supply and maintenance of a suitable cloud-based software service for RBC’s PCN and parking permit activities.o The supply of the hand-held devices, supporting software and associated maintenance for these devices, software, and any other relevant hardware used by RBC’s internal and external staff in the delivery of the parking service. The hand-held devices and any other physical assets will be the property of RBC.o The supply of additional services, at RBC’s discretion, to include the administration of processing PCNs and services relating to permit management activities.The full specifications for the Lot 1 and Lot 2 services were provided in the tender document set.Bids were invited from:• Suppliers who direct deliver all aspects of the combined specification• Joint bids from two organisations, one delivering Lot 1 services, the other delivering Lot 2 services, who, when working together, can leverage their commercial relationship to deliver additional benefit and value to RBC.The award of contracts using Lot 3 will result in the use of two separate contracts, covering the Lot 1 and Lot 2 services respectively. Bids that sought to alter this contracting structure, for example by seeking an award on a lead contract and sub-contract basis, were not be accepted.The value of Lot 3 is the combined value of the Lot 1 and Lot 2 services.No award was subsequently made under this Lot 3.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
The contract includes an initial period commencing 1st November 2023 for Lot 1 services, and commencing 1st August 2023, with a go-live date of 1st November 2023 for Lot 2 services. Each contract includes the possibility to extend by up to two further periods, each for 3 years, taking the total extension period to a maximum of 6 years.The decision to extend the contract period will be taken independently of the decision to extend any other contract award awarded through this tender process. Additional services that may be utilised via this contract include:• Parking administration processes to include:o Correspondence handlingo Review of ANPR and static camera PCN evidence packso PCN processingo Permit processing• Vehicle clamping and removal servicesThese additional services do not form a core service of the specification but have been included in the event that these services are required in the future.Parking administration processes will be performed by RBC staff, however these services may be required during times of high volumes or a lack of capacity within RBC due to staff absence etc.Currently RBC does not clamp and remove vehicles, but this may be an option that is utilised in the future.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-008296
Section five. Award of contract
Lot No
Lot No. 1
Title
Lot 1 - Civil Enforcement Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
26 July 2023
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Conduent Public Sector UK Limited
London
EC3V 9DF
Country
United Kingdom
NUTS code
- UKJ - South East (England)
National registration number
02840514
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £15,000,000
Total value of the contract/lot: £16,555,395
Section five. Award of contract
Lot No
Lot No. 2
Title
Lot 2 - Civil Parking Enforcement PCN and Permit Software and Associated Hardware
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
2 August 2023
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Unity Five Limited
Exeter
EX5 1HQ
Country
United Kingdom
NUTS code
- UKK4 - Devon
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £2,500,000
Total value of the contract/lot: £2,532,880
Section five. Award of contract
Lot No
Lot No. 3
Title
Lot 3 - Combined Bid
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
The Strand
London
WC2A 2LL
Telephone
+44 2079477882
Country
United Kingdom