Section one: Contracting authority/entity
one.1) Name and addresses
Westminster City Council
64 Victoria Street
London
SW1E 6QP
Country
United Kingdom
Region code
UKI32 - Westminster
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
P228 - Out of Hours Contact Contact Centre (EOI/Early market engagement)
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
The purpose of this Market Engagement is to appraise the market of
Westminster City Councils (WCC) proposed approach to procuring an out
of hours contact centre and to seek validation of market palatability and
appetite for the delivery of the current services.
It should be noted that WCC has not yet finalised the model, commercial
and contractual approach and as such reserves its right to amend any of
the positions set out in the documentation. The issuance of this
information (and any accompanying materials) shall not be deemed to be
any form of commitment on the part of WCC to proceed with a full
procurement.
All responses will be gratefully received and carefully considered but shall
not bind WCC in any way.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2024/S 000-024755
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
II.1.1
Instead of
Text
2000000
Read
Text
Out of Hours Contact Contact Centre - EOI/Early market engagement