Section one: Contracting authority
one.1) Name and addresses
The Borough Council of Calderdale
Town Hall, Crossley Street
Halifax
HX1 1UJ
Country
United Kingdom
Region code
UKE44 - Calderdale and Kirklees
National registration number
184 3147 61
Internet address(es)
Main address
https://www.calderdale.gov.uk/v2
Buyer's address
https://yortender.eu-supply.com/ctm/Company/CompanyInformation/Index/103251
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=72247&B=UK
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=72247&B=UK
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Healthwatch Calderdale And Independent Health Complaints Advocacy Service
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Lot 1: Healthwatch Calderdale. Local authorities have a statutory duty to commission a local Healthwatch organisation. Healthwatch aims to improve the quality of NHS and social care services as well as the experiences and health and social care outcomes of the public, giving citizens and communities a stronger voice to influence and challenge how health and social care services are provided.
Lot 2: Independent Health Complaints Advocacy. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.
two.1.5) Estimated total value
Value excluding VAT: £760,670
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Lot 1: Healthwatch Calderdale
Lot No
1
two.2.2) Additional CPV code(s)
- 75000000 - Administration, defence and social security services
two.2.3) Place of performance
NUTS codes
- UKE44 - Calderdale and Kirklees
Main site or place of performance
Calderdale
two.2.4) Description of the procurement
Local authorities have a statutory duty to commission a local Healthwatch organisation. Healthwatch aims to improve the quality of NHS and social care services as well as the experiences and health and social care outcomes of the public. The aim of local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. This is achieved by Healthwatch gathering evidence from the views and experiences of patients, service users, the general public and those who would benefit from services and support but have not engaged with them, about their local NHS and social care services, by providing feedback and recommendations for change based on that evidence, along with good practice and influencing, challenging, and holding local stakeholders to account to achieve that change. A local Healthwatch service ensures the views and feedback of the public are an integral part of local commissioning across health, social care and public health. Local Healthwatch also provides or signposts people to information to help them make choices about health and social care services.
The Local Government and Public Involvement Health Act 2007 amended by the Health and Social Care Act 2012 outlines the main legal requirements for the provision of Healthwatch.
Tenderers must note that pursuant to section 222 of the Local Government and Public Involvement in Health Act 2007 and regulations 35 to 38 of the NHS Bodies and Local Authorities (Partnership Arrangements, Care Trusts, Public Health and Local Healthwatch) Regulations 2012 (collectively “the Legislation”), it is a statutory requirement for a Local Healthwatch to be delivered by a body corporate which is a social enterprise. It is therefore a condition of Tender for Lot 1 that Tenderers must be a body corporate which is a social enterprise within the meaning of the Legislation. Tenderers will be asked to confirm as part of their Standard Selection Questionnaire that they meet these requirements.
two.2.6) Estimated value
Value excluding VAT: £510,670
two.2.7) Duration of the contract or the framework agreement
Start date
1 April 2024
End date
31 March 2029
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2: Independent Health Complaints Advocacy
Lot No
2
two.2.2) Additional CPV code(s)
- 75000000 - Administration, defence and social security services
two.2.3) Place of performance
NUTS codes
- UKE44 - Calderdale and Kirklees
Main site or place of performance
Calderdale
two.2.4) Description of the procurement
Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy (IHCA) service. The IHCA is an independent service that provides residents with information about the NHS complaints process and support for those who wish to make a complaint about an NHS health service. This includes services provided by hospitals, GPs, dentists, pharmacists, opticians and other health care practitioners. The IHCA service can also support people to make complaints against private health contractors if the treatment was funded by the NHS. The Calderdale service is for local residents but complaints are not restricted to health services received in Calderdale and can include NHS services accessed in any geographical area.
Healthwatch Calderdale will provide the access point for the IHCA service in Calderdale. Healthwatch is a statutory service and independent consumer champion for both health and social care (see Lot 1). It is important for the Provider to build a good relationship and share relevant intelligence with Healthwatch locally and nationally.
two.2.6) Estimated value
Value excluding VAT: £250,000
two.2.7) Duration of the contract or the framework agreement
Start date
1 April 2024
End date
31 March 2029
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Form of procedure
Open procedure
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
23 October 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
Strand
London
WC2A 2LL
Telephone
+44 2079476112
Country
United Kingdom