- Scope of the procurement
- Lot 1. Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution
- Lot 2. Managed Service (Contact Centre, Portal & Card Production)
- Lot 3. Data Matching, Cleansing & Management Services
- Lot 4. Integrated Transport Smartcard Organisation (ITSO) Back Office & Host Operator or Processing System (HOPS) Managed Service
Section one: Contracting authority
one.1) Name and addresses
LONDON COUNCILS
59 1/2 Southwark Street
LONDON
SE10AL
Contact
Kalpini Dave
Kalpini.Dave@londoncouncils.gov.uk
Telephone
+44 2034517
Country
United Kingdom
Region code
UKI44 - Lewisham and Southwark
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.londoncouncils.gov.uk/
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://www.londoncouncils.gov.uk/who-we-are/about-us/tenders-and-expressions-interest
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.londoncouncils.gov.uk/who-we-are/about-us/tenders-and-expressions-interest
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Other activity
Local Authority Joint Committee
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Transport & Mobility Managed Service (TMMS) and Associated Services
two.1.2) Main CPV code
- 30162000 - Smart cards
two.1.3) Type of contract
Supplies
two.1.4) Short description
London Councils requirement tender shall be divided in to 4 lots:
Lot 1 Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution
Lot 2 Managed Service (Portal & card production)
Lot 3 Data Matching, Cleansing & Management Services
Lot 4 Integrated Transport Smartcard Organisation (ITSO) Back Office & Host Operator or Processing System (HOPS) Managed Service
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution
Lot No
1
two.2.2) Additional CPV code(s)
- 48445000 - Customer Relation Management software package
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution
London Councils is responsible for the delivery of the Concessionary Transport Schemes, which includes a statutory duty to issue and manage ITSO smartcards/ smart media and the technical infrastructure to support operator ticketing systems. Smartcard / smart media technology. The Council's contract for a HOPS, CRM, online customer portal and card management bureau is due to end in October 2025 and must be replaced. The new solution should be cost effective and ensure the continuity and future development of smart card ticketing in London over the next five years.
Specifically the London Councils is looking to purchase the following services:
• Data Transfer / Transition to a new system;
• Customer Relationship Management or Case Management software system;
• Online portal for ordering Smart Card / Media for use by general public and or Transport Staff;
• Commercial Smart Card / Smart Media;
• Data Analytics;
• Production of Smart Cards / Media;
• Distribution of Smart Cards / Media;
• Smart Card / Media support through a back-office system (HOPS);
• Contact centre;
• Secure Smart Card / Media data exchange(ISAM);
• Hosting Services;
• Maintenance and Support as appropriate for the all the above services;
• PCI DSS compliant payment mechanism;
• System integration of all of the above services including utilising API's to connect to other local authority systems
two.2) Description
two.2.1) Title
Managed Service (Contact Centre, Portal & Card Production)
Lot No
2
two.2.2) Additional CPV code(s)
- 30162000 - Smart cards
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Managed Service (Contact Centre, Portal & Card Production)
The production of cards from validated data through personalisation to their dispatch by post. The service is to be compliant with the relevant ECNTS and ITSO specification and usually requires personalisation and encoding on Oyster pre encoded cards, some cards (less than 1%) may be issued as Oyster only. The contractor will be required to hold in stock pre-encoded Oyster cards.
To personalise and/or produce smart, magnetic strip or other cards for London Councils and other authorities. This may include cards for the London Taxicard scheme which are currently magnetic strip and require personalisation. The contractor must offer a tariff for card purchase, bespoke card encoding, personalisation, application processing, data capture and validation, card management and customer interface.
two.2) Description
two.2.1) Title
Data Matching, Cleansing & Management Services
Lot No
3
two.2.2) Additional CPV code(s)
- 72316000 - Data analysis services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Data Matching, Cleansing & Management Services
Data cleansing and verification services for concessionary travel.
two.2) Description
two.2.1) Title
Integrated Transport Smartcard Organisation (ITSO) Back Office & Host Operator or Processing System (HOPS) Managed Service
Lot No
4
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
The capture and verification/validation of all applicant data, card data and compliant with the relevant ENCTS, ITSO, Oyster specifications and data protection legislation requirements.
two.3) Estimated date of publication of contract notice
30 September 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
London Councils
London
Country
United Kingdom