Scope
Reference
PR1068
Description
The existing contracts for Contact Centre, Corporate & Mobile Telephony are currently due to expire in June, September & December 2025 respectively. Separate approvals are being sought by the relevant business areas to extend/vary each of these contracts up until June 2026 to ensure all three contracts are co-termed and enable sufficient timescales to assess the market for a suitable joined up solution. This request seeks to initiate an exercise to explore the unified procurement of a combined LCC telephony contract/solution. This would involve stipulating to the market the use of Teams, leveraging maximum value from the Microsoft E5 licence model and telephone element the Council already pay for.
Contract dates (estimated)
- 1 June 2026 to 1 June 2036
- 10 years, 1 day
Main category
Services
CPV classifications
- 64000000 - Postal and telecommunications services
Submission
Publication date of tender notice (estimated)
1 October 2025
Contracting authority
Liverpool City Council
- Public Procurement Organisation Number: PRVY-7813-WLPG
Cunard Building
Liverpool
L3 1DS
United Kingdom
Region: UKD72 - Liverpool
Organisation type: Public authority - sub-central government