Section one: Contracting authority/entity
one.1) Name and addresses
ANGLIAN WATER SERVICES LIMITED
Lancaster House Lancaster Way,Ermine Business Park
HUNTINGDON
PE296XU
Contact
Kate Jordan
Telephone
+44 7802856859
Country
United Kingdom
NUTS code
UKH12 - Cambridgeshire CC
Companies House
02366656
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
AMP8 Customer Technology
two.1.2) Main CPV code
- 48780000 - System, storage and content management software package
- JA02 - For computer software
- JA17 - For data
- KA11 - For water utilities
two.1.3) Type of contract
Supplies
two.1.4) Short description
Anglian Water Services Ltd. ("Anglian Water") is exploring the definition of it's future state customer technology capabilities, to support the realisation of key strategic objectives across customer performance and operational excellence.
Our internal strategic review has identified the need to pursue a CRM capability strategy. This will drive the consolidation of current customer technology solutions and the development of a single customer data model, which we see as a key enabler to a transformational customer strategy.
We are seeking participation from the market to support us with our strategic review. Particularly from vendors of market available technologies with CRM, Billing, Field Service Management and Meter Data Management capabilities.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2024/S 000-024294
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
I.3
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NEW LINK TO THE OPPORTUNITY -
https://esourcing.scanmarket.com/Events/PublicEvents/3004/57aa08f02740e2c172f509ae0fa4807a/all