Section one: Contracting authority
one.1) Name and addresses
Borough of Telford & Wrekin
Darby House, Telford Town Centre, Lawn Central,
Telford, Shropshire
TF34JA
Contact
Rachel Perry
Country
United Kingdom
Region code
UKG21 - Telford and Wrekin
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Social Media Management Software
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
A platform that manages digital conversations. From Marketing, to Customer Service and Live Chat to manage and measure the digital customer experience.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £45,000
two.2) Description
two.2.2) Additional CPV code(s)
- 48517000 - IT software package
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
two.2.4) Description of the procurement
A platform that manages digital conversations. From Marketing, to Customer Service and Live Chat to manage and measure the digital customer experience.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
12 month extension available
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
G Cloud 14 used.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
27 March 2025
five.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Orlo
Birmingham
Country
United Kingdom
NUTS code
- UKG - West Midlands (England)
Companies House
08237170
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £45,000
Total value of the contract/lot: £45,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Telford and Wrekin Council
Telford
Country
United Kingdom