Scope
Reference
1234
Description
Purchase and Development Debt Management System to meet DWP requirements using a current off the shelf platform to manage the recovery of debt and other monies owed to the Government. The work will include the Design, Configuration, Testing, support to Migration from the existing platform and Post Go Live Support. The new DMS system will be required to seamlessly integrate with multiple platforms and systems (including the incumbent DM6). Scope of Service Will include SaaS Debt management solution to meet DWP functional and non-functional requirements
- User friendly modern debt collection and management capabilities
- Flexible and business user configurable
- Hosted in the UK with 99.9% Availability
- Scalable to meet projected growth in accounts and users
- Innovative future roadmap
- Implementation of a SaaS debt management solution
- Design and configuration
- Integration to DWP architecture
- Migration of data from current solution
- Testing and assurance
- Training and knowledge transfer
- Supplier project management
- BAU support for a SaaS debt management solution
- Service desk
- System maintenance
- Performance monitoring
- Change management support
The current plan is for a 8 year initial contract with a possible up to 36 month extension but this is subject to review when developing the procurement approach.
Total value (estimated)
- £20,000,000 excluding VAT
- £24,000,000 including VAT
Contract dates (estimated)
- 29 April 2026 to 28 April 2034
- Possible extension to 28 April 2037
- 11 years
Main category
Services
CPV classifications
- 98000000 - Other community, social and personal services
Contract locations
- UK - United Kingdom
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
14 August 2025
Procedure
Procedure type
Open procedure
Above or below total value threshold
Above or equal to threshold
Contracting authority
Department for Work & Pensions
- Public Procurement Organisation Number: PJCP-7274-TLRQ
Caxton House 7th Floor 6-12 Tothill Street
London
SW1H 9NA
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government