Section one: Contracting authority
one.1) Name and addresses
Oxfordshire County Council
County Hall
Oxford
OX1 1ND
Contact
Ms Amy Keylock
Amy.Keylock@Oxfordshire.gov.uk
Country
United Kingdom
Region code
UKJ14 - Oxfordshire
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com/Advert/Index?advertId=90368d39-8c24-ed11-8117-005056b64545
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/Advert/Index?advertId=90368d39-8c24-ed11-8117-005056b64545
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Healthwatch Oxfordshire
Reference number
DN627527
two.1.2) Main CPV code
- 85140000 - Miscellaneous health services
two.1.3) Type of contract
Services
two.1.4) Short description
The Council is commissioning a Healthwatch Service for Oxfordshire, as required under the Social Care Act 2021.
Oxfordshire County Council has a legal requirement to commission Healthwatch services as per the Social Care Act 2012. The service must carry out particular activities as set out below:
1. Promote and support the involvement of local people in the commissioning, the provision and scrutiny of local care services.
2. Enable local people to monitor the standard of provision of local care services and whether and how local care services could and ought to be improved;
3. Obtain the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known;
4. Make reports and recommendations about how local care services could or ought to be improved. These should be directed to commissioners and providers of care services, and people responsible for managing or scrutinising local care services and shared with Healthwatch England.
5. Provide advice and information about access to local care services so choices can be made about local care services;
6. Formulate views on the standard of provision and whether and how the local care services could and ought to be improved; and share these views with Healthwatch England.
7. Make recommendations to Healthwatch England to advise the Care Quality Commission to conduct special reviews or investigations (or, where the circumstances justify doing so, making such recommendations direct to the CQC); and to make recommendations to Healthwatch England to publish reports about particular issues.
8. Provide Healthwatch England with the intelligence and insight it needs to enable it to perform effectively.
These outcomes will be delivered by:
• Advocating for high-quality and timely inclusion of Oxfordshire residents and service users in local decision-making processes, including informal and formal processes;
• Conducting at least one major or two small projects into the quality of local health and/or care services annually; making recommendations for service improvements where necessary.
• Maintaining a regular outreach programme with members of the public, service-users and voluntary sector partners;
• Working in partnership with voluntary sector colleagues to engage with seldom heard groups;
• Routinely analysing ongoing feedback received from our outreach programme or through unsolicited feedback, reporting the findings to local providers and commissioners;
• Working with partners to ensure an effective information sharing and signposting function;
• Working closely with local CQC inspectors to provide evidence to their inspection programme;
• Actively reporting to or participating in local oversight committees, including but not limited to the Health & Wellbeing Board and Joint Health Overview and Scrutiny Committee.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKJ14 - Oxfordshire
two.2.4) Description of the procurement
The Council is commissioning a Healthwatch Service for Oxfordshire, as required under the Social Care Act 2021.
Oxfordshire County Council has a legal requirement to commission Healthwatch services as per the Social Care Act 2012. The service must carry out particular activities as set out below:
1. Promote and support the involvement of local people in the commissioning, the provision and scrutiny of local care services.
2. Enable local people to monitor the standard of provision of local care services and whether and how local care services could and ought to be improved;
3. Obtain the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known;
4. Make reports and recommendations about how local care services could or ought to be improved. These should be directed to commissioners and providers of care services, and people responsible for managing or scrutinising local care services and shared with Healthwatch England.
5. Provide advice and information about access to local care services so choices can be made about local care services;
6. Formulate views on the standard of provision and whether and how the local care services could and ought to be improved; and share these views with Healthwatch England.
7. Make recommendations to Healthwatch England to advise the Care Quality Commission to conduct special reviews or investigations (or, where the circumstances justify doing so, making such recommendations direct to the CQC); and to make recommendations to Healthwatch England to publish reports about particular issues.
8. Provide Healthwatch England with the intelligence and insight it needs to enable it to perform effectively.
These outcomes will be delivered by:
• Advocating for high-quality and timely inclusion of Oxfordshire residents and service users in local decision-making processes, including informal and formal processes;
• Conducting at least one major or two small projects into the quality of local health and/or care services annually; making recommendations for service improvements where necessary.
• Maintaining a regular outreach programme with members of the public, service-users and voluntary sector partners;
• Working in partnership with voluntary sector colleagues to engage with seldom heard groups;
• Routinely analysing ongoing feedback received from our outreach programme or through unsolicited feedback, reporting the findings to local providers and commissioners;
• Working with partners to ensure an effective information sharing and signposting function;
• Working closely with local CQC inspectors to provide evidence to their inspection programme;
• Actively reporting to or participating in local oversight committees, including but not limited to the Health & Wellbeing Board and Joint Health Overview and Scrutiny Committee.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 44
Quality criterion - Name: Social Value / Weighting: 16
Price - Weighting: 40
two.2.6) Estimated value
Value excluding VAT: £1,454,165
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
16 September 2022
Local time
10:00am
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
16 September 2022
Local time
10:05am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
Royal Courts of Justice
London
WC1A 2LL
Country
United Kingdom