Section one: Contracting authority/entity
one.1) Name and addresses
Coventry University
COVENTRY
Country
United Kingdom
Region code
UKG33 - Coventry
Companies House
07781274
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Future Lets Webex Contact Centre Licenses
Reference number
SC-998-23-TH
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
To upgrade 65 agents to the Webex Contact Center
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £261,012.80
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKG33 - Coventry
two.2.4) Description of the procurement
Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to
move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that
hosts the migrated 65 agents.
The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise.
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated without a prior call for competition
- The works, supplies or services can be provided only by a particular economic operator for the following reason:
- protection of exclusive rights, including intellectual property rights
Explanation:
Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to
move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that
hosts the migrated 65 agents.
The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
14 August 2023
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
ITGL
Abingdon
Country
United Kingdom
NUTS code
- UKJ14 - Oxfordshire
Companies House
07902312
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £261,012.80
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Coventry University
Coventry
Country
United Kingdom