Section one: Contracting authority/entity
one.1) Name and addresses
LONDON BOROUGH OF HAVERING
Town Hall,Main Road
ROMFORD
RM13BB
Contact
Syed Haujee
Telephone
+44 7780617061
Country
United Kingdom
NUTS code
UKI52 - Barking & Dagenham and Havering
Internet address(es)
Main address
https://www.havering.gov.uk/info/20071/doing_business_with_us/389/current_tender_opportunities
Buyer's address
https://www.havering.gov.uk/info/20071/doing_business_with_us/389/current_tender_opportunities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ITSM Upgrade for OneSource 2021 ITTH36
Reference number
ITTH36
two.1.2) Main CPV code
- 50324200 - Preventive maintenance services
two.1.3) Type of contract
Services
two.1.4) Short description
The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2021/S 000-023727
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
IV.2.2.
Place of text to be modified
DATE LOCAL TIME
Instead of
Date
25 October 2021
Read
Date
1 November 2021
Local time
4:00pm