- 1. CADENT GAS LIMITED
- 2. Southern Gas Networks plc
- 3. Scotland Gas Networks plc
- 4. Wales & West Utilities Limited
- 5. Northern Gas Networks Limited
- 6. National Gas Transmission PLC
- 7. Leep Gas Networks Limited
- 8. Squire Energy Limited
- 9. Last Mile Gas Limited
- 10. Energy Assets Pipelines Limited
- 11. ES Pipelines Limited
- 12. Fulcrum Pipelines Limited
- 13. GTC Pipelines Limited
- 14. Independent Pipelines Limited
- 15. Quadrant Pipelines Limited
- 16. Indigo Pipelines Limited
- 17. Harlaxton Gas Networks
- 18. Mua Gas Limited
Section one: Contracting entity
one.1) Name and addresses
CADENT GAS LIMITED
Cadent, Pilot Way
COVENTRY
CV78PE
Contact
Stephen Acaster
Telephone
+44 7815977858
Country
United Kingdom
Region code
UKG13 - Warwickshire
Companies House
10080864
Internet address(es)
Main address
one.1) Name and addresses
Southern Gas Networks plc
Horley
Country
United Kingdom
Region code
UKJ2 - Surrey, East and West Sussex
Companies House
05167021
Internet address(es)
Main address
one.1) Name and addresses
Scotland Gas Networks plc
Edinburgh
Country
United Kingdom
Region code
UKM - Scotland
Companies House
SC264065
Internet address(es)
Main address
one.1) Name and addresses
Wales & West Utilities Limited
Coedkernew
Country
United Kingdom
Region code
UKL - Wales
Companies House
05046791
Internet address(es)
Main address
https://www.wwutilities.co.uk/
one.1) Name and addresses
Northern Gas Networks Limited
Leeds
communications@northerngas.co.uk
Country
United Kingdom
Region code
UKE42 - Leeds
Companies House
05167070
Internet address(es)
Main address
https://www.northerngasnetworks.co.uk/
one.1) Name and addresses
National Gas Transmission PLC
Warwick
box.operationalliaison@nationalgrid.com
Country
United Kingdom
Region code
UKG13 - Warwickshire
Companies House
02006000
Internet address(es)
Main address
one.1) Name and addresses
Leep Gas Networks Limited
Manchester
Country
United Kingdom
Region code
UKD33 - Manchester
Companies House
10924298
Internet address(es)
Main address
https://www.leeputilities.co.uk/
one.1) Name and addresses
Squire Energy Limited
Horley
Country
United Kingdom
Region code
UKJ2 - Surrey, East and West Sussex
Companies House
04786330
Internet address(es)
Main address
https://www.stark.co.uk/our-services/works/
one.1) Name and addresses
Last Mile Gas Limited
Glasgow
Country
United Kingdom
Region code
UKM82 - Glasgow City
Companies House
SC303150
Internet address(es)
Main address
one.1) Name and addresses
Energy Assets Pipelines Limited
Manchester
utilitynetworks@energyassets.co.uk
Country
United Kingdom
Region code
UKD33 - Manchester
Companies House
08743360
Internet address(es)
Main address
https://www.energyassets.co.uk/
one.1) Name and addresses
ES Pipelines Limited
Leatherhead
Country
United Kingdom
Region code
UKJ2 - Surrey, East and West Sussex
Companies House
03822878
Internet address(es)
Main address
one.1) Name and addresses
Fulcrum Pipelines Limited
Sheffield
Country
United Kingdom
Region code
UKE32 - Sheffield
Companies House
06006362
Internet address(es)
Main address
one.1) Name and addresses
GTC Pipelines Limited
Bury St. Edmunds
customer.services@gtc-uk.co.uk
Country
United Kingdom
Region code
UKH14 - Suffolk
Companies House
03104203
Internet address(es)
Main address
one.1) Name and addresses
Independent Pipelines Limited
Bury St. Edmunds
Country
United Kingdom
Region code
UKH14 - Suffolk
Companies House
02828692
Internet address(es)
Main address
one.1) Name and addresses
Quadrant Pipelines Limited
Bury St. Edmunds
contactus@independentpipelines.com
Country
United Kingdom
Region code
UKH14 - Suffolk
Companies House
02528816
Internet address(es)
Main address
https://independentpipelines.co.uk
one.1) Name and addresses
Indigo Pipelines Limited
Reading
enquiries@indigonetworks.co.uk
Country
United Kingdom
Region code
UKJ11 - Berkshire
Companies House
02742721
Internet address(es)
Main address
https://www.indigonetworks.co.uk/indigo-gas/
one.1) Name and addresses
Harlaxton Gas Networks
Grantham
info@harlaxtonenergynetworks.com
Country
United Kingdom
Region code
UKF30 - Lincolnshire
Companies House
09805332
Internet address(es)
Main address
http://www.harlaxtonenergynetworks.co.uk/
one.1) Name and addresses
Mua Gas Limited
London
Country
United Kingdom
Region code
UKI - London
Companies House
10622244
Internet address(es)
Main address
https://www.muagroup.co.uk/sectors/gas
one.2) Information about joint procurement
The contract involves joint procurement
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.6) Main activity
Other activity
Telecommunications
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Cadent Gas Customer Contact Centre Tender
Reference number
WS1876653121
two.1.2) Main CPV code
- 64220000 - Telecommunication services except telephone and data transmission services
two.1.3) Type of contract
Services
two.1.4) Short description
Cadent Gas is seeking to engage with suppliers to buy a modern, cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 32412100 - Telecommunications network
- 32524000 - Telecommunications system
- 50332000 - Telecommunications-infrastructure maintenance services
- 64226000 - Telematics services
- 64227000 - Integrated telecommunications services
two.2.3) Place of performance
NUTS codes
- UKG33 - Coventry
two.2.4) Description of the procurement
Cadent Gas is seeking to engage with suppliers to buy a modern, cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. It is critical that the solution is both stable and highly resilient, and that bidders provide comprehensive implementation, cutover and ongoing service support, including consideration of future innovation through the life of the contract.
The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs), who each part-fund the service. The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance.
The PQQ will be run using the Achilles platform and suppliers need to be registered under the below codes in order to receive the invite.
1.5.8.2 Call Centre
2.1.14 Call Centre Services
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
After an initial term of up to 5-years there will be an option to renew for up to a further 5-years.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
9 September 2024
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Cadent gas Limited
Coventry
Country
United Kingdom