Scope
Reference
itt_117270
Description
Wales & West Housing Group are seeking to appoint a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.
Total value (estimated)
- £80,000 excluding VAT
- £96,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 4 August 2025 to 3 August 2027
- Possible extension to 3 August 2029
- 4 years
Description of possible extension:
Option to extend for a further 2 x 12 month periods subject to satisfactory contract delivery.
Main procurement category
Services
CPV classifications
- 79510000 - Telephone-answering services
Contract locations
- UKL - Wales
Participation
Conditions of participation
As detailed in the tender pack
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
11 June 2025, 5:00pm
Tender submission deadline
20 June 2025, 12:00pm
Submission address and any special instructions
All responses must be submitted through the relevant response page on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml). The project reference is itt_117270
Tenders may be submitted electronically
Yes
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Price | As detailed in the tender pack |
Price | 50.00% |
| Quality | As detailed in the tender pack |
Quality | 50.00% |
Procedure
Procedure type
Below threshold - open competition
Contracting authority
Wales and West Housing Association Ltd
- Public Procurement Organisation Number: PTLM-7319-QXJX
77 Parc Ty Glas
Cardiff
CF14 5DU
United Kingdom
Email: procurement@wwha.co.uk
Website: http://www.wwha.co.uk
Region: UKL22 - Cardiff and Vale of Glamorgan
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales