Section one: Contracting authority
one.1) Name and addresses
Department for Business and Trade
Victoria Square House, Victoria Square
Birmingham
B2 4AJ
Contact
Steven Williams
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
http://www.gov.uk/government/organisations/department-for-business-and-trade
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://beisgroup.ukp.app.jaggaer.com/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://beisgroup.ukp.app.jaggaer.com/
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Business Information Service
two.1.2) Main CPV code
- 79400000 - Business and management consultancy and related services
two.1.3) Type of contract
Services
two.1.4) Short description
The Department for Business and Trade is seeking to procure a service to
provide information, advice, guidance and signposting for any kind of business,
including pre-start-ups, in England. This new service will replace the existing
Business Support Helpline.
The aim of the Business Information Service is to increase and encourage access
to relevant high quality business support, save businesses time and resource,
and ultimately help businesses to start, grow and thrive – in particular Small and
Medium-sized Enterprises (SMEs).
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 75100000 - Administration services
- 79342300 - Customer services
- 79400000 - Business and management consultancy and related services
- 79512000 - Call centre
- 79900000 - Miscellaneous business and business-related services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
England
two.2.4) Description of the procurement
The Department for Business and Trade is seeking to procure a service to
provide information, advice, guidance and signposting for any kind of business,
including pre-start-ups, in England. This new service will replace the existing
Business Support Helpline.
The aim of the Business Information Service is to increase and encourage access
to relevant high quality business support, save businesses time and resource,
and ultimately help businesses to start, grow and thrive – in particular Small and
Medium-sized Enterprises (SMEs).
The Business Information Service will be expected to provide bespoke,
unscripted advice (via telephone, email, webchat, social media, and other
messaging services, but not face-to-face) on a wide range of topics including
starting a business, accessing finance, and business planning.
The service will need to maintain a database of information on business support
in England for use by the service’s advisers. This database will also need to be
accessible to other users, such as advisers based in Growth Hubs. The service
will be demand-led so should be flexible. It must provide capacity to meet at
least 50,000 inbound contacts, with at least 10,000 in-depth appointments per
annum. It must also be capable of rapidly scaling-up (at extra cost) in response
to economic shocks and other pressures.
The service will be expected to operate within standard hours, but should have a
robust process for out-of-hours contacts.
The service is expected to go live on 1 April 2024 – following a minimum three
month mobilisation period. We expect the contract to run for up to three years –
initially for one year with the option to extend the contract on an annual basis
for three more. The initial contract value is anticipated to be up to £2.5 million per annum (including VAT).
Please register your interest in submitting a tender for this project by signing up to our procurement platform, Jaggaer. The Jaggaer platform allows for all ITT documents to be viewed and downloaded, bids to be submitted, and clarification questions to be asked and responded to. Please use the following link to register on the platform: https://beisgroup.ukp.app.jaggaer.com/.
Click on “Register” under “View Our Live Opportunities”. The ITT number for this requirement is itt_912. If you have any issues signing up to this platform, please email steven.williams3@beis.gov.uk . This will ensure you receive immediate notification of updates regarding the ITT process.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 January 2024
End date
31 March 2027
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-010001
four.2.2) Time limit for receipt of tenders or requests to participate
Date
22 September 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
22 September 2023
Local time
12:01pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
Please register your interest in submitting a tender for this project by signing up to our procurement platform, Jaggaer. The Jaggaer platform allows for all ITT documents to be viewed and downloaded, bids to be submitted, and clarification questions to be asked and responded to. Please use the following link to register on the platform: https://beisgroup.ukp.app.jaggaer.com/.
Click on “Register” under “View Our Live Opportunities”. The ITT number for this requirement is itt_912. If you have any issues signing up to this platform, please email steven.williams3@beis.gov.uk . This will ensure you receive immediate notification of updates regarding the ITT process.
six.4) Procedures for review
six.4.1) Review body
Department for Business and Trade
London
Country
United Kingdom