Section one: Contracting authority
one.1) Name and addresses
NHS Business Services Authority
Stella House, Goldcrest Way, Newburn Riverside
Newcastle upon Tyne
NE15 8NY
Contact
Paul Bath
Country
United Kingdom
NUTS code
UKC22 - Tyneside
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://health-family.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Future NHS Workforce Solution (including Electronic Staff Record (ESR) Services)
Reference number
21_06_07
two.1.2) Main CPV code
- 72222300 - Information technology services
two.1.3) Type of contract
Services
two.1.4) Short description
The Authority require a new transformed integrated workforce management solution for the NHS in England and Wales. The current Electronic Staff Record (ESR) service includes HR and payroll; learning; talent management; Total Reward Statements and workforce reporting. It is supported by a supply of systems, support and auxiliary services that enable its effective utilisation. ESR currently pays over 1.8m NHS employees every month, equivalent to around five percent of the UK workforce.
The future NHS workforce solution will fulfil the ambition of providing the NHS with a user centred digital workforce solution to empower people from both national and local organisations to carry out their roles effectively and efficiently, supporting them through their journey with the NHS.
NHSBSA require a supplier to manage the ESR service, transform, develop, implement and manage a future NHS workforce solution and once migration of user organisations completes, decommission the ESR service.
two.1.5) Estimated total value
Value excluding VAT: £1,700,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79211110 - Payroll management services
- 72260000 - Software-related services
- 79900000 - Miscellaneous business and business-related services
- 79410000 - Business and management consultancy services
- 48450000 - Time accounting or human resources software package
- 80420000 - E-learning services
- 72212450 - Time accounting or human resources software development services
- 79600000 - Recruitment services
- 79631000 - Personnel and payroll services
- 48451000 - Enterprise resource planning software package
- 72212451 - Enterprise resource planning software development services
two.2.3) Place of performance
NUTS codes
- UKC22 - Tyneside
Main site or place of performance
Newcastle upon Tyne
two.2.4) Description of the procurement
The ESR service is provided under a managed service contract which expires August 2025. Oracle eBusiness Suite underpins the current integrated HR, payroll, learning management and business intelligence capability.
The future NHS workforce solution brings the opportunity to transform the existing ESR service to respond to changes in the wider health and care system. It will support NHS strategic workforce objectives through new and improved functionality and provide data and insights to inform decision making.
The Authority intends to award one contract based on the Cabinet Office Model Services Contract v2.0 for a supplier to fulfil all the requirements below:
i. Transition and takeover of current ESR service by 31 August 2025 including transfer of staff.
ii. Run existing ESR service from 1 September 2025 including ongoing development.
iii. Design, develop, configure and test the future NHS workforce solution from contract award including pilot implementation.
iv. Implementation of future NHS workforce solution including migration of all user organisations from the ESR service to the future NHS workforce solution in advance of the ESR service support end date of 2032.
v. Running the future NHS workforce solution including ongoing development.
vi. Decommission ESR following successful completion of the implementation and migration process.
Functional domains will deliver the capability of the future NHS workforce solution to support NHS organisation’s workforce management needs:
i. Talent Acquisition: end to end hiring experience including demand identification, talent sourcing, job marketing, candidate assessment, applicant tracking and onboarding.
ii. Core HR: employee lifecycle management including organisation management, grievance management, leave management, absentee management, self-service and exit management. The future workforce solution will reflect the NHS organisation structures and allow flexibility for mergers/de-mergers, TUPE and HMRC guidance.
iii. Payroll: third party platform interoperability for time tracking, payroll administration, metrics and analysis. Maintenance of national and local payscales, allowances and deductions in line with terms & conditions, adhering to legislative requirements such as National Minimum Wage and HMRC thresholds.
iv. Compensation and Benefits: compensation & benefits management, pension contribution deduction, health & wellbeing and recognition.
v. Learning: knowledge management, administration of learning, learning delivery management and development of business leaders.
vi. Career Development: employee career experience covering career paths, coaching, staff mobility and succession planning.
vii. Performance Management: objective setting, performance management, competency assessment and metrics & analysis.
Supporting the functional requirements are a series of non-functional and technical capabilities:
i. Standards and Compliance: adhering to NHS, national and international regulations, policies and standards.
ii. Service Continuity: availability, maintaining and restoring service in accordance with service levels.
iii. Performance & Scalability: increase in number of users, records and demand without degradation of service, and future growth across the health and care system.
iv. System Intelligence: dynamic, future-proof systems, responsive to change in line with workforce needs and technology advances.
v. Security: cyber-security management and adhering to appropriate security standards.
vi. Interoperability: new capability to meet interoperability requirements and ensure ongoing current interfaces where required.
vii. Channels & UI: multiple channel access, with accessibility as a core consideration.
viii. Data, Reporting & Analytics: person-centred data management including aggregation, segregation and storage enabling better insights and experiences.
ix. Service Management Support: Service Desk and Incident Management.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £1,700,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
180
This contract is subject to renewal
No
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 6
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
See Selection Questionnaire
three.1.2) Economic and financial standing
Minimum level(s) of standards possibly required
See Selection Questionnaire
i. A Minimum Annual Turnover requirement of £150 million applies, see Selection Questionnaire.
ii. Financial Stability to be determined as stated in Selection Questionnaire.
three.1.3) Technical and professional ability
List and brief description of selection criteria
See Selection Questionnaire
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
See Selection Questionnaire
three.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
four.1.5) Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-008651
four.2.2) Time limit for receipt of tenders or requests to participate
Originally published as:
Date
7 October 2022
Local time
4:00pm
Changed to:
Date
9 November 2022
Local time
4:00pm
See the change notice.
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
28 November 2022
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 28 February 2025
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
i. User organisations of the existing ESR service are mainly NHS Trusts and Bodies. Future scope may widen to include other organisations delivering Primary Care and health and social care pursuant to the Health and Social Care Act 2012, the Health and Care Act 2022 and any successor legislation
ii. Pre-Tender Market Engagement was conducted for this procurement - Find a Tender Service Notice references:
2022/S 000-010156
2022/S 000-008651
2022/S 000-003477
2021/S 000-026774
2021/S 000-015879
six.4) Procedures for review
six.4.1) Review body
NHS Business Services Authority
Stella House, Goldcrest Way
Newcastle Upon Tyne
NE15 8NY
nhsbsa.commercialservicesteam@nhs.net
Country
United Kingdom