Section one: Contracting authority
one.1) Name and addresses
Karbon Homes
Number Five, Gosforth Park Avenue
Newcastle
NE12 8EG
Telephone
+44 7534226001
Country
United Kingdom
NUTS code
UKC22 - Tyneside
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
24 Hour Onsite First Responder Service
Reference number
CA10444 - 220301T
two.1.2) Main CPV code
- 79342320 - Customer-care services
two.1.3) Type of contract
Services
two.1.4) Short description
Onsite first response care service within the Karbon older persons Extra Care Schemes.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £434,121.3
two.2) Description
two.2.1) Title
Weavers Court, Alnwick
Lot No
1
two.2.2) Additional CPV code(s)
- 79342320 - Customer-care services
two.2.3) Place of performance
NUTS codes
- UKC22 - Tyneside
Main site or place of performance
Tyneside
two.2.4) Description of the procurement
The provision of an on-site first response care and support service for older people with extra care needs, delivered by an on-site first response Care Team at Weavers Court, Swordy Drive, Alnwick NE66 1SZ - 58 Properties.
two.2.5) Award criteria
Quality criterion - Name: Management Structure / Weighting: 6.00%
Quality criterion - Name: Supervision / Weighting: 6.00%
Quality criterion - Name: Recruitment & Staffing / Weighting: 12.00%
Quality criterion - Name: Service Delivery / Weighting: 8.00%
Quality criterion - Name: Staff Training / Weighting: 12.00%
Quality criterion - Name: Peformance Management / Weighting: 8.00%
Quality criterion - Name: Customer Service / Weighting: 8.00%
Price - Weighting: 40.00%
two.2.11) Information about options
Options: Yes
Description of options
49 month(s) from the commencement date, with 25 initial month(s) and option to extend 2x12 month(s)
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
The Manors, Prudhoe
Lot No
2
two.2.2) Additional CPV code(s)
- 79342320 - Customer-care services
two.2.3) Place of performance
NUTS codes
- UKC22 - Tyneside
Main site or place of performance
Tyneside
two.2.4) Description of the procurement
The provision of an on-site first response care and support service for older people with extra care needs, delivered by an on-site first response Care Team at The Manors, Adderlane Rd, Prudhoe NE42 5ET – 46 Properties.
two.2.5) Award criteria
Quality criterion - Name: Management Structure / Weighting: 6.00%
Quality criterion - Name: Supervision / Weighting: 6.00%
Quality criterion - Name: Recruitment & Staffing / Weighting: 12.00%
Quality criterion - Name: Service Delivery / Weighting: 8.00%
Quality criterion - Name: Staff Training / Weighting: 12.00%
Quality criterion - Name: Peformance Management / Weighting: 8.00%
Quality criterion - Name: Customer Service / Weighting: 8.00%
Price - Weighting: 40.00%
two.2.11) Information about options
Options: Yes
Description of options
49 month(s) from the commencement date, with 25 initial month(s) and option to extend 2x12 month(s)
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
The Elms, Chester-le-Street
Lot No
3
two.2.2) Additional CPV code(s)
- 79342320 - Customer-care services
two.2.3) Place of performance
NUTS codes
- UKC22 - Tyneside
Main site or place of performance
Tyneside
two.2.4) Description of the procurement
The provision of an on-site first response care and support service for older people with extra care needs, delivered by an on-site first response Care Team at The Elms, Moorfoot Ave, Chester le Street, DH2 3DQ – 54 Properties.
two.2.5) Award criteria
Quality criterion - Name: Management Structure / Weighting: 6.00%
Quality criterion - Name: Supervision / Weighting: 6.00%
Quality criterion - Name: Recruitment & Staffing / Weighting: 12.00%
Quality criterion - Name: Service Delivery / Weighting: 8.00%
Quality criterion - Name: Staff Training / Weighting: 12.00%
Quality criterion - Name: Peformance Management / Weighting: 8.00%
Quality criterion - Name: Customer Service / Weighting: 8.00%
Price - Weighting: 40.00%
two.2.11) Information about options
Options: Yes
Description of options
49 month(s) from the commencement date, with 25 initial month(s) and option to extend 2x12 month(s)
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-011623
Section five. Award of contract
Contract No
CA10444
Lot No
1
Title
Weavers Court, Alnwick
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 August 2023
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Orchard Homecare Services Ltd
2 Ashfield Terrace , Front Street
Chester-Le-Street
DH3 3PD
joseph@orchardhomecareservices.co.uk
Telephone
+44 1913890072
Country
United Kingdom
NUTS code
- UK - United Kingdom
Internet address
http://orchardhomecareservices.co.uk/
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £134,796.4
Section five. Award of contract
Contract No
CA10444
Lot No
2
Title
The Manors, Prudhoe
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 August 2023
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Burn Brae Care Limited
Prudhoe
NE42 5PU
Telephone
+44 1661830111
Country
United Kingdom
NUTS code
- UK - United Kingdom
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £163,829.6
Section five. Award of contract
Contract No
CA10444
Lot No
3
Title
The Elms, Chester-le-Street
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 August 2023
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Orchard Homecare Services Ltd
2 Ashfield Terrace , Front Street
Chester-Le-Street
DH3 3PD
joseph@orchardhomecareservices.co.uk
Telephone
+44 1913890072
Country
United Kingdom
NUTS code
- UK - United Kingdom
Internet address
http://orchardhomecareservices.co.uk/
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £135,495.3
Section six. Complementary information
six.3) Additional information
The estimated contract value represents the upper limit of the total contract value taking into account all potential extensions, the potential scale of the contract and such changes to the scope/scale which may result from future operational requirements.
six.4) Procedures for review
six.4.1) Review body
Karbon Homes Limited
Number 5, Gorforth Park Avenue, Gorforth Business Park
Newcastle upon Tyne
NE12 8EG
Country
United Kingdom