Section one: Contracting authority
one.1) Name and addresses
University of Bristol
4th Floor, Augustine's Courtyard, Orchard Lane
Bristol
BS1 5DS
Telephone
+44 01179289000
Country
United Kingdom
Region code
UKK11 - Bristol, City of
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IT Service Management (ITSM) System
Reference number
IT-2303-016-PC_ 2591
two.1.2) Main CPV code
- 48517000 - IT software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
IT Service Management toolset to support the delivery of IT services to the university's staff and student community. The solution will deliver stability and longevity to support university's maturity roadmap, which will focus on the improvement of our ITSM working practices.
All requirements unless stated, must be ‘out-of-the box’ (OOTB) or UoB configurable with the right training and support materials. They must not require coding or development or be reliant on professional services.
The chosen solution must have the ability to provide out of the box workflows for the following processes which are aligned to ITIL best practice:
• Incident Management
• Change Management
• Release Management
• Service Request Management
• Problem Management
• Knowledge Management
• Service Asset and Configuration Management
• Service Level Management
• Service Catalogue Management
The solution must be Software as a Service and with data hosted by the provider in a cloud environment. It must be able to integrate with systems such as, but not limited to:
• Existing and future university systems, using a REST API or connectors
• Azure Active Directory for authentication
• Microsoft 365 for email
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £660,000
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKK11 - Bristol, City of
two.2.4) Description of the procurement
1 system
two.2.5) Award criteria
Quality criterion - Name: Cost / Weighting: 30
Cost criterion - Name: Technical / Weighting: 70
two.2.11) Information about options
Options: Yes
Description of options
Licence numbers may go up or down over the term of the contract
Professional Services as per tender documents
2 x 12 month contract extensions
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-012759
Section five. Award of contract
Contract No
IT-2303-016-PC_2591
Title
IT Service Management System (ITSM)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 August 2023
five.2.2) Information about tenders
Number of tenders received: 11
Number of tenders received from SMEs: 10
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 11
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Halo Service Solutions Ltd
86 Eastburn Tower, Eastburn Drive, Falkirk,
Falkirk
FK1 1TX
Country
United Kingdom
NUTS code
- UKM76 - Falkirk
National registration number
SC216980
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £660,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
University of Bristol
Bristol
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Royal Courts of Justice
Strand
London
WC2A 2LL
Country
United Kingdom