Section one: Contracting entity
one.1) Name and addresses
ANGLIAN WATER GROUP LIMITED
Lancaster House Lancaster Way,Ermine Business Park
HUNTINGDON
PE296XU
Contact
Alice Bradley
Country
United Kingdom
NUTS code
UKH12 - Cambridgeshire CC
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Group Insurance Claims Handling
Reference number
2021 0402
two.1.2) Main CPV code
- 66000000 - Financial and insurance services
- SB01 - For insurance
two.1.3) Type of contract
Services
two.1.4) Short description
The scope of the tender is as follows:
. Insurance Claims Handling Services - to manage insurance claims against AWG that are self-insured losses below excess
. Insurance Claims Database - manage and store all claim data and make accessible to AWG employees.
. Management Accounts - manage and reconcile Imprest/Escrow funds accounts (client monies), associated claim payments and recoveries consolidated, with a clear audit trail.
. Reporting - provide standard agreed analysis reports for the client and ad hoc reports upon reasonable request
. Alliance with AWS/AWG customer service approach/philosophy and contact throughout lifecycle of claim
. To work with AWS/AWG on a continuous improvement programme and a 'Performance Management' model (third party supplied) to improve value and service on a risk and reward basis
two.1.5) Estimated total value
Value excluding VAT: £1,600,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH1 - East Anglia
two.2.4) Description of the procurement
The scope of the tender is as follows:
. Insurance Claims Handling Services - to manage insurance claims against AWG that are self-insured losses below excess
. Insurance Claims Database - manage and store all claim data and make accessible to AWG employees.
. Management Accounts - manage and reconcile Imprest/Escrow funds accounts (client monies), associated claim payments and recoveries consolidated, with a clear audit trail.
. Reporting - provide standard agreed analysis reports for the client and ad hoc reports upon reasonable request
. Alliance with AWS/AWG customer service approach/philosophy and contact throughout lifecycle of claim
. To work with AWS/AWG on a continuous improvement programme and a 'Performance Management' model (third party supplied) to improve value and service on a risk and reward basis
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
96
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
15 October 2021
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Anglian Water Services Limited
Huntingdon
Country
United Kingdom