Section one: Contracting authority
one.1) Name and addresses
Midland Heart Limited
20 Bath Row
Birmingham
B15 1LZ
Contact
Karen Gakhal
karen.gakhal@midlandheart.org.uk
Country
United Kingdom
NUTS code
UKG3 - West Midlands
Internet address(es)
Main address
https://www.midlandheart.org.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
MH 0076 - Out of Hours Telephony Services
Reference number
MH 0076
two.1.2) Main CPV code
- 64200000 - Telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
Midland Heart is looking for a high quality solution for Out of Hours Telephony Services, from reputable providers that deliver a service that is demonstrably focused around the needs of Midland Heart and provide value for money for customers.Tenderers must express interest in tender provisions via the In-Tend e-tendering system (https://in-tendhost.co.uk/midlandheart/aspx/Home). After having uploaded your submission, please ensure you click "Submit My Return" otherwise your bid will not be submitted and available to the buyer.Be advised that bids submitted in any other fashion other than through this e-tendering system will not be considered.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £270,000
two.2) Description
two.2.2) Additional CPV code(s)
- 32573000 - Communications control system
- 32543000 - Telephone switchboards
two.2.3) Place of performance
NUTS codes
- UKG3 - West Midlands
Main site or place of performance
20 Bath Row, Birmingham, B15 1LZ
two.2.4) Description of the procurement
Out of Hours telephony services within the West Midlands
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 505
Price - Weighting: 50%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-036109
Section five. Award of contract
Title
Out Of Hours Telephony Service Contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
4 August 2023
five.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Pinnacle FM Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £270,000
Total value of the contract/lot: £270,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Cabinet Office
70 Whitehall, Westminster
London
SW1A 2AS
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Centre for Effective Dispute Resolution
100 St. Paul's Churchyard
London
EC4M 8BU
Country
United Kingdom