Section one: Contracting authority/entity
one.1) Name and addresses
Norfolk County Council
County Hall, Martineau Lane
Norwich
NR1 2DH
Country
United Kingdom
NUTS code
UKH15 - Norwich and East Norfolk
Internet address(es)
Main address
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contact Centre as a Service
Reference number
2023/S 000-019650
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Norfolk County Council wishes to procure a new contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract ends on 31st March 2024. The primary drivers are: to improve security, resilience, user experience and flexibility to enable increased use of cloud services. The contract also includes services for the migration from the current legacy system.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2023/S 000-019650
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
IV.2.2
Place of text to be modified
IV.2.2) Time limit for receipt of tenders or requests to participate
Instead of
Date
11 August 2023
Local time
9:00am
Read
Date
18 August 2023
Local time
10:00am
Section number
IV.2.7
Place of text to be modified
IV.2.7 Conditions for opening of tenders
Instead of
Date
11 August 2023
Local time
9:05am
Read
Date
18 August 2023
Local time
10:05am