Section one: Contracting authority
one.1) Name and addresses
Torus62 Ltd
Helena Central, 4 Corporation Street
St.Helens
WA9 1LD
Contact
Eamonn Cullen
Telephone
+44 7718707048
Country
United Kingdom
Region code
UKD - North West (England)
Internet address(es)
Main address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Soft Market Test - Cloud-hosted Omnichannel Contact Centre Solution
two.1.2) Main CPV code
- 79512000 - Call centre
- RC05 - In information technology
two.1.3) Type of contract
Services
two.1.4) Short description
Torus are looking to implement a Cloud Omni-Channel Contact Centre platform to replace our existing on-premise contact centre solution.
Full details of the requirement can be found in the Soft Market Response document contained within the linked exercise.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
Main site or place of performance
NORTH WEST (ENGLAND)
two.2.4) Description of the procurement
Torus are looking to implement a Cloud Omni-Channel Contact Centre platform to replace our existing on-premise contact centre solution.
two.3) Estimated date of publication of contract notice
16 August 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-St.Helens:-Call-centre./Q846ZMMR85
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/Q846ZMMR85
GO Reference: GO-2022816-PRO-20796871