Section one: Contracting entity
one.1) Name and addresses
AFFINITY WATER LIMITED
Tamblin Way
HATFIELD
AL109EZ
Contact
Nikhil Sharma
nikhil.sharma@affinitywater.co.uk
Telephone
+44 7594523917
Country
United Kingdom
NUTS code
UKH - East of England
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/affinitywater/aspx/Home
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://in-tendhost.co.uk/affinitywater/aspx/Home
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Voice of the Customer Platform
Reference number
C-03775
two.1.2) Main CPV code
- 48482000 - Business intelligence software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
Analytical tool that can inform the day-to-day customer measure of experience.
Analysis of individual customer engagements
Sentiment analysis for customer contacts and social media analysis
Both text and e-mail surveying capability
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48900000 - Miscellaneous software package and computer systems
two.2.3) Place of performance
NUTS codes
- UKH - East of England
Main site or place of performance
Hatfield, Hertfordshire
two.2.4) Description of the procurement
Provision of Software as descibed in the tender document
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
option to extend upto 60 months
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
by upto 2 years
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
22 October 2021
Local time
4:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Anglian Water Limited
Tamblin Way
Hatfield
AL10 9EZ
Country
United Kingdom