Scope
Reference
XLYPA120/035/25LJ
Description
Managed Service for Software Maintenance and Support - Biometric System
Contract 1. Managed Service for Software Maintenance and Support - Biometric System
Supplier
Contract value
- £5,838,731.50 excluding VAT
- £7,006,477.80 including VAT
Above the relevant threshold
Date signed
22 April 2025
Contract dates
- 22 April 2025 to 31 March 2028
- 2 years, 11 months, 9 days
Main procurement category
Goods
CPV classifications
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Reporting frequency |
|---|---|
| Incident Management | 1 months |
| Service Measurement | 1 months |
| System Monitoring | 1 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Single supplier - technical reasons
Additional or repeat goods, services or works - extension or partial replacement
The contracting authority wishes to buy additional services which are the same or compatible with existing provisions (both those already supplied or that are contracted to be supplied). A change of supplier would result in the contracting authority receiving services that are different from, or incompatible with, the existing services and that difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance
Supplier
IBM UNITED KINGDOM LIMITED
- Public Procurement Organisation Number: PNQM-8935-PYGQ
Building C, IBM Hursley Office, Hursley Park Road
Winchester
SO21 2JN
United Kingdom
Email: ukcat@uk.ibm.com
Region: UKJ36 - Central Hampshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Managed Service for Software Maintenance and Support - Biometric System
Contracting authority
FCDO Services
- Public Procurement Organisation Number: PXRT-4666-VHHJ
Hanslope Park
Milton Keynes
MK19 7BH
United Kingdom
Email: purchasingenquiries@fcdo.gov.uk
Website: https://www.fcdoservices.gov.uk/
Region: UKJ12 - Milton Keynes
Organisation type: Public authority - central government