Section one: Contracting entity
one.1) Name and addresses
NORTHERN GAS NETWORKS LIMITED
1100 Cetury Way,Thorpe Park Business Centre, Colton
LEEDS
LS158TU
Contact
Kitty Blyth
Telephone
+44 7561872579
Country
United Kingdom
Region code
UKE42 - Leeds
Companies House
05167070
Internet address(es)
Main address
www.northerngasnetworks.co.uk/procurement
one.6) Main activity
Production, transport and distribution of gas and heat
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
VCMA Collaborative project - Mental Health UK
two.1.2) Main CPV code
- 73000000 - Research and development services and related consultancy services
two.1.3) Type of contract
Services
two.1.4) Short description
NGN are issuing this award notice to Mental Health UK. They are a National Mental Health charity that covers all of the UK and has representatives in each GDN area.
Mental Health UK are the only national charity that can cover all GDN areas at the same time.
Objectives
• To launch the new support service, 'Money Navigators', for customers who utilise MHUK support services, offering energy safeguarding and CO awareness as part of this extended service.
• To enable effective referral pathways from GDNs and their partners for customers with poor mental health in addressing pressing challenges with their utility costs; ensuring facilitated access to energy initiatives like the Warm Homes Discount scheme, the CO safety programme, supplier advocacy services to address energy debt, and access to key services like the Priority Services Register.
• To train all Mental Health & Money Advice Advisors and Navigators as energy specialists, so that anyone accessing the service via any referral mechanism can be supported with their utility needs.
• To introduce a new network of partners to support people with poor mental health through joined-up customer journeys, e.g., Gas Distribution Networks, Energy Saving Trust, StepChange, Age UK and Mental Health UK.
• To upskill and train GDN engineers and customer experience colleagues on mental health; helping them provide appropriate support and great service to customers experiencing mental health problems.
Training for Gas Distribution Networks
• Mental Health UK will carry out a need analysis discovery period to determine the specific requirements of GDN colleagues, primarily engineers, regarding mental health and how to support and signpost vulnerable customers with poor mental health and severe mental illness, as well as have to support engineers and wider colleagues with their own mental health.
• Mental Health UK will provide awareness training content to meet the needs of engineers and front-facing colleagues. This will be supplied for the adaption to the GDN's own E-Learning teams/external providers who will format the content to the relevant platforms. The e-learning can be used for the 2-year duration of the project, with an annual license fee to be agreed if the GDN's wish to use it thereafter.
• Mental Health UK will provide a range of learning that will encourage further learning and engagement for all (in the form of physical and downloadable resources), designed to equip engineers with the tools, understanding and knowledge of how to spot the signs of poor mental health, and how to compassionately signpost customers in need of support.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £664,100
two.2) Description
two.2.2) Additional CPV code(s)
- 73000000 - Research and development services and related consultancy services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
- UKL - Wales
- UKM - Scotland
- UKN - Northern Ireland
- UKZ - Extra-Regio NUTS 1
two.2.4) Description of the procurement
Mental Health UK is a National Mental Health charity that covers all of the UK and has representatives in each GDN area.
Mental Health UK are the only national charity that can cover all GDN areas at the same time.
Objectives
• To launch the new support service, 'Money Navigators', for customers who utilise MHUK support services, offering energy safeguarding and CO awareness as part of this extended service.
• To enable effective referral pathways from GDNs and their partners for customers with poor mental health in addressing pressing challenges with their utility costs; ensuring facilitated access to energy initiatives like the Warm Homes Discount scheme, the CO safety programme, supplier advocacy services to address energy debt, and access to key services like the Priority Services Register.
• To train all Mental Health & Money Advice Advisors and Navigators as energy specialists, so that anyone accessing the service via any referral mechanism can be supported with their utility needs.
• To introduce a new network of partners to support people with poor mental health through joined-up customer journeys, e.g., Gas Distribution Networks, Energy Saving Trust, StepChange, Age UK and Mental Health UK.
• To upskill and train GDN engineers and customer experience colleagues on mental health; helping them provide appropriate support and great service to customers experiencing mental health problems.
Training for Gas Distribution Networks
• Mental Health UK will carry out a need analysis discovery period to determine the specific requirements of GDN colleagues, primarily engineers, regarding mental health and how to support and signpost vulnerable customers with poor mental health and severe mental illness, as well as have to support engineers and wider colleagues with their own mental health.
• Mental Health UK will provide awareness training content to meet the needs of engineers and front-facing colleagues. This will be supplied for the adaption to the GDN's own E-Learning teams/external providers who will format the content to the relevant platforms. The e-learning can be used for the 2-year duration of the project, with an annual license fee to be agreed if the GDN's wish to use it thereafter.
• Mental Health UK will provide a range of learning that will encourage further learning and engagement for all (in the form of physical and downloadable resources), designed to equip engineers with the tools, understanding and knowledge of how to spot the signs of poor mental health, and how to compassionately signpost customers in need of support.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The works, supplies or services can be provided only by a particular economic operator for the following reason:
- absence of competition for technical reasons
Explanation:
Mental Health UK is a National Mental Health charity that covers all of the UK and has representatives in each
GDN area. Mental Health UK are the only national charity that can cover all GDN areas at the same time.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-001867
Section five. Award of contract
Title
VCMA Collaborative project - Mental Health UK
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 July 2024
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Mental Health UK
London
Country
United Kingdom
NUTS code
- UKI - London
Charity Commission (England and Wales)
1170815
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £664,100
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Northern Gas Networks
Leeds
Country
United Kingdom