- Scope of the procurement
- Lot 1 - Customer Relationship Management (CRM) system
- Lot 2 - Complaints, Compliments and Comments system
- Lot 3 - Corporate Room and Events Booking system
- Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.
Section one: Contracting authority
one.1) Name and addresses
Derbyshire County Council
Chatsworth Hall
Matlock
DE4 3FW
Contact
Miss Carolyne Knott
carolyne.knott@derbyshire.gov.uk
Telephone
+44 1629536874
Country
United Kingdom
NUTS code
UKF1 - Derbyshire and Nottinghamshire
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CCP002 – Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme
Reference number
DN483440
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council;
Lot 2 - Complaints, Compliments and Comments system which can provide a “single source of truth” for complaints;
Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council’s payment system.
The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems.
Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,650,000
two.2) Description
two.2.1) Title
Lot 1 - Customer Relationship Management (CRM) system
Lot No
1
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKF1 - Derbyshire and Nottinghamshire
two.2.4) Description of the procurement
Lot 1 - Customer Relationship Management (CRM) system
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Quality criterion - Name: Supplier Information Security / Weighting: 5
Price - Weighting: 35
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 - Complaints, Compliments and Comments system
Lot No
2
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKF1 - Derbyshire and Nottinghamshire
two.2.4) Description of the procurement
Lot 2 - Complaints, Compliments and Comments system
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Quality criterion - Name: Supplier Information Security / Weighting: 5
Price - Weighting: 35
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 3 - Corporate Room and Events Booking system
Lot No
3
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKF1 - Derbyshire and Nottinghamshire
two.2.4) Description of the procurement
Lot 3 - Corporate Room and Events Booking system
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Quality criterion - Name: Supplier Information Security / Weighting: 5
Price - Weighting: 35
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.
Lot No
4
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKF1 - Derbyshire and Nottinghamshire
two.2.4) Description of the procurement
Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Quality criterion - Name: Supplier Information Security / Weighting: 5
Price - Weighting: 35
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive dialogue
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 120-293529
Section five. Award of contract
Contract No
1
Lot No
4
Title
Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
11 March 2021
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 7
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Granicus Firmstep Limited
London
Country
United Kingdom
NUTS code
- UKF1 - Derbyshire and Nottinghamshire
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,909,030
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Derbyshire County Council
Matlock
DE4 3AG
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Derbyshire County Council
Matlock
DE4 3AG
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Precise information on deadline(s) for review procedures:
Derbyshire County Council will incorporate a minimum 10 calendar days (or 15 if non-electronic or fax methods used) standstill period at the point information on the award of the contract is communicated to the relevant economic operators. Debriefing by the Council shall be in accordance with the Public Contracts Regulation 2015 (as amended) (the Regulations). Such information should be requested from the addressee in Section 1.1. If an appeal regarding the award of the contract has not been successfully resolved the Regulations provide for the aggrieved parties who are of the opinion that they have been harmed or are at risk of harm by a breach of the Regulations, to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought as soon as possible.