Section one: Contracting entity
one.1) Name and addresses
SE TRAINS LIMITED
2nd Floor, 4 More London Riverside
LONDON
SE1 2AU
Contact
Rob Parfitt
robert.parfitt@southeasternrailway.co.uk
Country
United Kingdom
NUTS code
UKJ - South East (England)
Companies House
03266762
Internet address(es)
Main address
http://www.southeasternrailway.co.uk
one.1) Name and addresses
NORTHERN TRAINS LIMITED
George Stephenson House, Toft Green
York
YO1 6JT
robin.horsman@northernrailway.co.uk
Country
United Kingdom
NUTS code
UKE - Yorkshire and the Humber
Companies House
03076444
Internet address(es)
Main address
https://www.northernrailway.co.uk/
one.2) Information about joint procurement
The contract involves joint procurement
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://www.smartsurvey.co.uk/s/KL5DPP/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.smartsurvey.co.uk/s/KL5DPP/
one.6) Main activity
Urban railway, tramway, trolleybus or bus services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of and Support for a Revenue Management System
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
UK rail operator Southeastern is seeking to contract a partner (or partners) for the supply, installation and maintenance of a Revenue Management System (RMS) for their passenger rail operations. Use of services and systems may also be accessed by Northern Trains Limited
• The RMS will use the train inventory held in the Rail Delivery Group's 'RARS' system
• For our customers, we want to:
• Provide a better rail experience, with high-quality journeys at lower prices
• Allow anyone to afford to use trains as their first choice of transport
• Create a price perception that trains are inexpensive
• Improve journey quality by reducing crowding on busy services
• For our operation, we want to:
• Optimise load factors on quieter services
• Deliver increased passenger volumes
• Increase revenue through yield on busy services and increased demand on quieter services
• Improve revenue performance through early identification of risk and opportunity (such as special events)
• Help to tailor new marketing campaigns based on accurate data analytics
• A full RMS specification will be provided to interested parties. Tenderers will be required to assert how their product meets the specification and to state clearly where they are not able to comply with the specification or are offering an alternative.
two.1.5) Estimated total value
Value excluding VAT: £8,000,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Lot No
1
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKJ - South East (England)
two.2.4) Description of the procurement
UK rail operator Southeastern is seeking to contract a partner (or partners) for the supply, installation and maintenance of a Revenue Management System (RMS) for their passenger rail operations. Use of services and systems may also be accessed by Northern Trains Limited
• The RMS will use the train inventory held in the Rail Delivery Group's 'RARS' system
• For our customers, we want to:
• Provide a better rail experience, with high-quality journeys at lower prices
• Allow anyone to afford to use trains as their first choice of transport
• Create a price perception that trains are inexpensive
• Improve journey quality by reducing crowding on busy services
• For our operation, we want to:
• Optimise load factors on quieter services
• Deliver increased passenger volumes
• Increase revenue through yield on busy services and increased demand on quieter services
• Improve revenue performance through early identification of risk and opportunity (such as special events)
• Help to tailor new marketing campaigns based on accurate data analytics
• A full RMS specification will be provided to interested parties. Tenderers will be required to assert how their product meets the specification and to state clearly where they are not able to comply with the specification or are offering an alternative.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
The contracting entity may at its discretion extend the term of the agreement up to a total of 5 years
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
The contracting entity may at its discretion extend the term of the agreement up to a total of 5 years
two.2) Description
two.2.1) Title
Lot No
2
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKE - Yorkshire and the Humber
two.2.4) Description of the procurement
UK rail operator Southeastern is seeking to contract a partner (or partners) for the supply, installation and maintenance of a Revenue Management System (RMS) for their passenger rail operations. Use of services and systems may also be accessed by Northern Trains Limited
• The RMS will use the train inventory held in the Rail Delivery Group's 'RARS' system
• For our customers, we want to:
• Provide a better rail experience, with high-quality journeys at lower prices
• Allow anyone to afford to use trains as their first choice of transport
• Create a price perception that trains are inexpensive
• Improve journey quality by reducing crowding on busy services
• For our operation, we want to:
• Optimise load factors on quieter services
• Deliver increased passenger volumes
• Increase revenue through yield on busy services and increased demand on quieter services
• Improve revenue performance through early identification of risk and opportunity (such as special events)
• Help to tailor new marketing campaigns based on accurate data analytics
• A full RMS specification will be provided to interested parties. Tenderers will be required to assert how their product meets the specification and to state clearly where they are not able to comply with the specification or are offering an alternative.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
The contracting entity may at its discretion extend the term of the agreement up to a total of 5 years
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
The contracting entity may at its discretion extend the term of the agreement up to a total of 5 years
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
31 August 2023
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 9 (from the date stated for receipt of tender)
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
Technology & Construction Court, 7 Rolls Buildings, Fetter Lane
London
EC4A 1NL
Country
United Kingdom