Section one: Contracting authority
one.1) Name and addresses
Thames Valley Police
Police HQ North, Meadow House, The Boulevard, Lang
Kidlington, Oxon
OX5 1NZ
Contact
Daniel Penny
daniel.penny@thamesvalley.police.uk
Telephone
+44 1865000000
Country
United Kingdom
NUTS code
UK - United Kingdom
National registration number
VAT – GB 180 5571 07
Internet address(es)
Main address
https://www.thamesvalley.police.uk/
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/32823
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=51596&B=BLUELIGHT
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Public order and safety
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
New case management system for victim services
Reference number
TVP00727
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Thames Valley Police acting as lead Authority for OPCC are seeking tenders for a case management system for victim services, which can receive and make referrals, triage and filter cases, track client support and monitor performance and outcomes. It should also , end and receive SMS and email messages and telephone calls to enable storage of communications between the victim and services and be usable by a number of service providers with appropriate privacy structures between sections of the system,. Services, maintenance and update required with the option to add licenses and merge data from current system to new software.
two.1.5) Estimated total value
Value excluding VAT: £80,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48611000 - Database software package
- 48612000 - Database-management system
- 48613000 - Electronic data management (EDM)
- 48614000 - Data-acquisition system
- 64215000 - IP telephone services
- 64216100 - Electronic message services
- 64216110 - Electronic data exchange services
- 64216120 - Electronic mail services
- 72261000 - Software support services
- 72312000 - Data entry services
- 72313000 - Data capture services
- 72314000 - Data collection and collation services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
New database that is able to make and receive referrals and triage (filter) victims to the correct action and/ or service.
To send and receive messages and telephone calls and to store all correspondence on victims profiles.
To track support of victims, including case notes and the evaluation of interventions using outcome measures
Track performance of the services and staff using the system
Service, maintain, upgrade (including adding licenses) and customer support.
Able to hide sensitive information, only certain organisations can see specific information/ sections.
We anticipate to run an open procurement process depending on the responses received from this PIN. Bidders maybe asked to participate in an engagement exercise.
two.2.14) Additional information
With your bid return, please submit a short summary on your software database option for us to consider.
two.3) Estimated date of publication of contract notice
28 April 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
Off the shelf product is an option with the abilty to add upgrade and the addition of custom features (if needed)
Migration of data from current systemto new database, support of current system will need to be included until it is shut down
To participate, interested parties (including SMEs, social enterprises, voluntary or community organisation) must be registered on Bluelight with up-to-date contact details to include company name and E mail.