Scope
Reference
T280022871
Description
This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
Total value (estimated)
- £3,500,000 excluding VAT
- £4,200,000 including VAT
Contract dates (estimated)
- 19 July 2026 to 18 July 2029
- Possible extension to 18 July 2031
- 5 years
Main category
Services
CPV classifications
- 79512000 - Call centre
Contract locations
- UK - United Kingdom
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
1 June 2026
Procedure
Above or below total value threshold
Above or equal to threshold
Contracting authority
Driver and Vehicle Standards Agency
- Public Procurement Organisation Number: PTMM-2614-YJDV
Berkeley House, Croydon Street
Bristol
BS5 0DA
United Kingdom
Region: UKK11 - Bristol, City of
Organisation type: Public authority - central government