Tender

Transforming Performance, Provision of Customer Relationship Management (CRM) Systems

  • University of Bedfordshire

F02: Contract notice

Notice identifier: 2024/S 000-022128

Procurement identifier (OCID): ocds-h6vhtk-047e3a

Published 17 July 2024, 4:47pm



Section one: Contracting authority

one.1) Name and addresses

University of Bedfordshire

Finance Department University of Bedfordshire Luton LU1 3JU

Luton

LU1 3JU

Email

Damola.Aladesiun@beds.ac.uk

Country

United Kingdom

NUTS code

UKH - East of England

Internet address(es)

Main address

https://www.beds.ac.uk/

Buyer's address

https://www.in-tendhost.co.uk/universityofbedfordshire/aspx/Home

one.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at

https://www.in-tendhost.co.uk/universityofbedfordshire/aspx/Home

Additional information can be obtained from the above-mentioned address

Tenders or requests to participate must be submitted electronically via

https://www.in-tendhost.co.uk/universityofbedfordshire/aspx/Home

Tenders or requests to participate must be submitted to the above-mentioned address

one.4) Type of the contracting authority

Other type

Educational Organisation

one.5) Main activity

Education


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Transforming Performance, Provision of Customer Relationship Management (CRM) Systems

Reference number

UoB/P CORP - 00000682

two.1.2) Main CPV code

  • 48000000 - Software package and information systems

two.1.3) Type of contract

Supplies

two.1.4) Short description

Provision of Customer Relationship Management (CRM) Systems

two.1.5) Estimated total value

Value excluding VAT: £330,000

two.1.6) Information about lots

This contract is divided into lots: No

two.2) Description

two.2.2) Additional CPV code(s)

  • 48000000 - Software package and information systems

two.2.3) Place of performance

NUTS codes
  • UKH - East of England

two.2.4) Description of the procurement

Transforming Performance, Provision of Customer Relationship Management (CRM) System

two.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

two.2.6) Estimated value

Value excluding VAT: £330,000

two.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months

60

This contract is subject to renewal

Yes

Description of renewals

Yes 3 years initial till Oct 2027 with option to extend for 2 years till Oct 2029

two.2.10) Information about variants

Variants will be accepted: No

two.2.11) Information about options

Options: No

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No


Section three. Legal, economic, financial and technical information

three.1) Conditions for participation

three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions

Please see tender documents

three.1.2) Economic and financial standing

List and brief description of selection criteria

Please see tender documents

Minimum level(s) of standards possibly required

Please see tender documents

three.1.3) Technical and professional ability

List and brief description of selection criteria

Please see tender documents

Minimum level(s) of standards possibly required

Please see tender documents


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Open procedure

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

four.2) Administrative information

four.2.2) Time limit for receipt of tenders or requests to participate

Date

19 August 2024

Local time

12:00pm

four.2.4) Languages in which tenders or requests to participate may be submitted

English

four.2.6) Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 31 December 2024

four.2.7) Conditions for opening of tenders

Date

19 August 2024

Local time

12:00pm

Place

Please see tender documents


Section six. Complementary information

six.1) Information about recurrence

This is a recurrent procurement: Yes

six.4) Procedures for review

six.4.1) Review body

Public Procurement Review Service (PPRS) Highlights

London

Country

United Kingdom

six.4.3) Review procedure

Precise information on deadline(s) for review procedures

Centre for Effective Dispute Resolution (CEDR)

six.4.4) Service from which information about the review procedure may be obtained

Centre for Effective Dispute Resolution (CEDR)

Luton

Country

United Kingdom