Section one: Contracting entity
one.1) Name and addresses
SSE SERVICES PLC
43 Forbury Road
READING
RG13JH
Contact
Mark Harvey
Telephone
+44 1738341756
Country
United Kingdom
NUTS code
UKN - Northern Ireland
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Other activity
IT Services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
SSE Airtricity - Contact Centre as a Service (CCaaS)
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72260000 - Software-related services
- 72300000 - Data services
- 72400000 - Internet services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
- 72700000 - Computer network services
- 72800000 - Computer audit and testing services
- 72900000 - Computer back-up and catalogue conversion services
- 73000000 - Research and development services and related consultancy services
two.2.3) Place of performance
NUTS codes
- UKN - Northern Ireland
two.2.4) Description of the procurement
Supply of IT Services (Software as a Service Solution for Contact Telephony Centre (s). The solution should be a SaaS based offering allowing access by Call Centre agents based in ROI & NI to make/receive inbound/outbound calls supporting a variety of different business areas across SSE Airtricity.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
2 x 1 Additional Optional Years
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
2 x 1 Year Optional Extension Years
two.2.14) Additional information
Access to all documentation relating to this notice can be accessed via the Opportunities Link at the following page https://sse.app.jaggaer.com/
Responses to the opportunity should be submitted to Ccaastender@sse.com
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
8 October 2021
Local time
3:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
SSE
Perth
Country
United Kingdom