Scope
Reference
Salesforce
Description
Renewal of Customer Relationship Management system for two years.
Contract 1. Renewal of Customer Relationship Management System
Supplier
Contract value
- £364,032 including VAT
Above the relevant threshold
Date signed
1 May 2025
Contract dates
- 2 May 2025 to 3 May 2027
- Possible extension to 4 May 2027
- 2 years, 3 days
Description of possible extension:
Extend contract as system is embedded in NPL workings
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Justification for not setting key performance indicators
Not applicable as this contract falls below £5 million
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
The Salesforce system is embedded in NPL workings. At this stage it would not make sense to move to another system.
Supplier
SALESFORCE UK LIMITED
- Companies House: 05094083
- Public Procurement Organisation Number: PTXG-8329-VLGH
Floor 26 Salesforce Tower
London
EC2N 4AY
United Kingdom
Email: EMEA-GPS@salesforce.com
Website: http://www.salesforce.com
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Renewal of Customer Relationship Management System
Contracting authority
NPL Management Limited
- Companies House: 02937881
- Public Procurement Organisation Number: PYDB-8862-JBYM
National Physical Laboratory
Teddington
TW11 0LW
United Kingdom
Email: procurement@npl.co.uk
Website: http://www.npl.co.uk
Region: UKI75 - Hounslow and Richmond upon Thames
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)