Scope
Description
This contract covers the provision of On Train Wi-Fi (OTW) System Availability via an X6i router and Passenger Access Points in each train vehicle. The OTW is important to Northern's customers for utilising Wi-Fi on-board however it is also needed for a range of other critical services including Closed Circuit Television (CCTV), Electronic Point of Sale (EPOS), Remote Condition Monitoring (RCM), and Passenger Information System (PIS) that are required to operate the trains in passenger services in line with ORR regulations.
The agreement covers provisions of supplying/ overhauling/ maintaining the hardware that was installed across the 260 units however the largest proportion of ongoing costs with the supplier is for the back-office and hosting support. This Backoffice support covers 24/7 monitoring of the OTW and the support systems that hang off the OTW. The requirements for this monitoring are in line with the following;
a) for P1 Digital Train Incidents, promptly (and in any event within thirty (30) minutes after discovery of a Digital Train Incident) notify the Company's Onboard Systems On-Call representative by calling the central number to notify the Company of the P1 Digital Train Incident
b) For P2, P3 and P4 Digital Train Incidents, promptly (and in any event within thirty (30) minutes after discovery of a Digital Train Incident) notify by email to the Company's points of contacts.
c) if the Digital Train Incident relates to a Connected Onboard System, the Contractor shall notify the supplier of the Connected Onboard System about any Digital Train Incident discovered during the monitoring promptly (and in any event within thirty (30) minutes after discovery of a Digital Trian Incident).
Contract 1
Supplier
Contract value
- £8,500,000 excluding VAT
- £10,200,000 including VAT
Above the relevant threshold
Award decision date
15 May 2025
Standstill period
- End: 27 May 2025
- 8 working days
Earliest date the contract will be signed
30 May 2025
Contract dates (estimated)
- 30 May 2025 to 31 March 2027
- Possible extension to 31 March 2030
- 4 years, 10 months, 2 days
Description of possible extension:
optional extensions of 3 X 1 years subject to agreement between both parties
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Procedure
Procedure type
Direct award
Special regime
Utilities
Supplier
Icomera UK Limited
- Companies House: 06089258
Victory House, Chatham Maritime
Kent
ME4 4QU
United Kingdom
Email: sales@icomera.com
Region: UKJ41 - Medway
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
NORTHERN TRAINS LIMITED
- Companies House: 03076444
- Public Procurement Organisation Number: PZCJ-2164-HJQZ
George Stephenson House
York
YO1 6JT
United Kingdom
Region: UKE21 - York
Organisation type: Public authority - central government