Section one: Contracting authority
one.1) Name and addresses
The Prince's Trust
Prince’s Trust House, 9 Eldon Street
London
EC2M 7LS
graham.proudfoot@princes-trust.org.uk
Telephone
+44 800842842
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://suppliers.multiquote.com
Additional information can be obtained from another address:
The Prince's Trust
Prince’s Trust House, 9 Eldon Street
London
EC2M 7LS
graham.proudfoot@princes-trust.org.uk
Telephone
+44 800842842
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
Buyer's address
Tenders or requests to participate must be submitted electronically via
https://suppliers.multiquote.com
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Customer Service Team
Reference number
CA10937 -
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
See ITT
two.1.5) Estimated total value
Value excluding VAT: £2,800,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
United Kingdom
two.2.4) Description of the procurement
Please note Costing response Documents will be made available post upon request post signing of a confidentiality agreement witch will be accompanied by a TUPE file
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,800,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
49
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
49 month(s) from the commencement date, with 25 initial month(s) and option to extend 2x12 month(s)
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Originally published as:
Date
8 September 2022
Local time
12:00pm
Changed to:
Date
20 September 2022
Local time
12:00pm
See the change notice.
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
8 September 2022
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
The Prince's Trust
Beehive Mill, Jersey Street
Manchester
M4 6JG
graham.proudfoot@princes-trust.co.uk
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
The Prince's Trust
Beehive Mill, Jersey Street
Manchester
M4 6JG
graham.proudfoot@princes-trust.co.uk
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
The Prince's Trust
Beehive Mill, Jersey Street
Manchester
M4 6JG
graham.proudfoot@princes-trust.co.uk
Country
United Kingdom