Section one: Contracting entity
one.1) Name and addresses
SSE SERVICES PLC
43 Forbury Road
READING
RG13JH
Contact
Sarah Goodman
Telephone
+44 01738342321
Country
United Kingdom
NUTS code
UKN - Northern Ireland
Companies House
N/A
Internet address(es)
Main address
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
Additional information can be obtained from another address:
GenesisTender@sse.com
na
Contact
Sarah Goodman
Country
United Kingdom
NUTS code
UKN - Northern Ireland
Internet address(es)
Main address
https://www.GenesisTender@sse.com
Tenders or requests to participate must be submitted to the following address:
SSE Services
GenesisTender@sse.com
N/A
Contact
Sarah Goodman
Country
United Kingdom
NUTS code
UKN - Northern Ireland
Internet address(es)
Main address
https://www.GenesisTender@sse.com
one.6) Main activity
Other activity
IT Services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Solution Transformation - SSE Airtricity
Reference number
2159
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. For details of the full requirement documents visit;
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
two.1.5) Estimated total value
Value excluding VAT: £50,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48200000 - Networking, Internet and intranet software package
- 48800000 - Information systems and servers
- 72222300 - Information technology services
- 72224000 - Project management consultancy services
- 72227000 - Software integration consultancy services
- 72250000 - System and support services
- 72322000 - Data management services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
two.2.3) Place of performance
NUTS codes
- UKN - Northern Ireland
two.2.4) Description of the procurement
SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. For details of the full requirement visit;
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £50,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
3x12 months additional optional.
Please note the estimated Value above is for indicative purposes only covering the Full proposed Framework Term plus 3 additional optional years (8 Years Total).
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
3x1 additional optional years
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
three.1.2) Economic and financial standing
List and brief description of selection criteria
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
Minimum level(s) of standards possibly required
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
three.1.3) Technical and professional ability
List and brief description of selection criteria
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
Minimum level(s) of standards possibly required
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
three.1.4) Objective rules and criteria for participation
List and brief description of rules and criteria
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
12 September 2022
Local time
3:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
SSE
Reading
Country
United Kingdom