Section one: Contracting authority
one.1) Name and addresses
London School of Hygiene & Tropical Medicine
Keppel Street,
London
WC1E 7HT
Contact
Paul Pester
Telephone
+44 02079272471
Country
United Kingdom
NUTS code
UKI31 - Camden and City of London
National registration number
RC000330
Internet address(es)
Main address
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104519
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CRM - Implementation & Support
Reference number
LSHTM-2022-04
two.1.2) Main CPV code
- 48445000 - Customer Relation Management software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
CRM - Implementation & Support
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £249,000
two.2) Description
two.2.2) Additional CPV code(s)
- 72212445 - Customer Relation Management software development services
two.2.3) Place of performance
NUTS codes
- UKI31 - Camden and City of London
Main site or place of performance
Keppel Street, London, WC1E 7HT
two.2.4) Description of the procurement
We need a CRM system that will equip us to engage with prospective students from very first communication and establish the nurturing and engaging relationship that they would expect from the institution they invest in and commit to.
The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems.
We need a new CRM system that will become the place where we can see information in one place. Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use.
We would be primarily looking at the marketing function of the CRM which would allow interaction with enquirers and prospective students. Applicants and registered students are managed by a separate system (SITS Evision).
Implementation, migration (from Radius CRM) and hosting of CRM for 10 years.
two.2.5) Award criteria
Quality criterion - Name: Methodology / Weighting: 10
Quality criterion - Name: CRM / Weighting: 25
Quality criterion - Name: IT / Weighting: 10
Quality criterion - Name: Added Value / Weighting: 5
Quality criterion - Name: Project Plan / Weighting: 10
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-002610
Section five. Award of contract
Contract No
1
Title
CRM - Implementation & Support
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 August 2022
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Global Data Management UK Ltd t// Data Harvesting
Bourne Gardens, Exeter Park Road
Bournemouth
BH2 5BD
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
4272539
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £249,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The Royal Courts of Justice
The Strand
London
WC2A 2LL
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
London School of Hygiene & Tropical Medicine
Keppel Street
London
WC1E 7HT
Country
United Kingdom