Section one: Contracting authority/entity
one.1) Name and addresses
Cantium Business Solutions Ltd
Worrall House, Kings Hill
West Malling
ME19 4AE
contractsprocurement@cantium.solutions
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contact Centre Software Solution
Reference number
DN616956
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Cantium Business Solutions Limited (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides tailored ICT, HR and Finance services to its customers across the UK within the Education, Local Authority, Health and the Private sector. As a LatCo we are proud of our Public Sector heritage, which has given us a foundation in business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients.
Cantium is looking for a Contact Centre software solution for use primarily by ourselves but with the option to resale by Cantium to our customers.
Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers.
This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended.
The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date.
Therefore, the maximum possible contract length will be 60 months.
Further background and technical information can be found within the Invitation to Tender (ITT) documentation via the Kent Business Portal.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2022/S 000-018687
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
IV.2.2
Place of text to be modified
Time limit for receipt of tenders
Instead of
Date
8 August 2022
Local time
5:00pm
Read
Date
12 August 2022
Local time
5:00pm