Section one: Contracting authority
one.1) Name and addresses
The Secretary of State for the Home Office
2 Marsham Street
London
SW1P 4DF
adcommercial@homeoffice.gov.uk
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
www.gov.uk/government/organisations/uk-visas-and-immigration
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Public order and safety
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
2831146
two.1.2) Main CPV code
- 72300000 - Data services
two.1.3) Type of contract
Services
two.1.4) Short description
UKVI which is one of the operational commands at the Home Office has a contract for Assisted Digital Services.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,831,146
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Assisted Digital Support Services for UKVI applicants in the UK. The Authority has an obligation to provide an Assisted Digital service that ensures its online services are accessible to everyone. Applicants must still be able to apply for a visa, whether they are online or not. As UKVI digitises more products and services, it is acknowledged that this process may exclude customers that are not online and that these customers will need support to ensure that the services remain accessible to them.
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 35
Quality criterion - Name: Social Value / Weighting: 10
Quality criterion - Name: Price / Weighting: 55
Price - Weighting: 55
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Price is not the only award criteria and all criteria is stated in the procurement documents.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
The competition was Invitation only using a DPS filter option. CCS owned DPS RM6209
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
C25576
Title
Assisted Digital Support Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 May 2024
five.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
We Are Digital Ltd
Friars House, Manor House Drive
Coventry
CV1 2TE
Country
United Kingdom
NUTS code
- UK - United Kingdom
Internet address
https://www.we-are-digital.co.uk
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £2,831,146
Lowest offer: £2,831,146 / Highest offer: £3,031,000 taken into consideration
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The Home Office
2 Marsham Street
London
SW1P 4DF
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
The Home Office
2 Marsham Street
London
SW1P 4DF
Country
United Kingdom