Section one: Contracting entity
one.1) Name and addresses
United Utilities Water Limited
Lingley Mere Business Park
Warrington
WA5 3LP
Contact
Charlotte Myers
Telephone
+44 7900805893
Country
United Kingdom
NUTS code
UKD - North West (England)
National registration number
02366678
Internet address(es)
Main address
http://www.unitedutilities.com
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Cash Management Services
Reference number
PRO004429
two.1.2) Main CPV code
- 72314000 - Data collection and collation services
two.1.3) Type of contract
Services
two.1.4) Short description
The Scope of this proposed service contract is to provide a cash and payment processing management service. Facilitating the processing of all electronic bill payments via a cash management system which receives the payment/reconciles information from each payment stream (i.e. BACS, DD call off, Over the counter payments and other payment streams) before transmitting the compiled information back to our corporate billing system via end of day settlement files and production of end of day financial reporting.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The cash management solution would need to provide us with a full audit trail for total traceability of transactions made via each payment stream and provides the facility for our teams to raise queries when addressing customer payment enquires.
The scope of the procurement would be to undertake all activities relating to the management of payments made by UUW Customers for their Water and Waste Water charges and payments relating to this service will be used by Domestic customers.
The scope of the cash management services would include:
- Direct Debit transmission and collection of Direct Debit payments
- Receive, bank and allocate all customer payments from any source to the correct customer accounts inc bank over the counter, Post office, Pay zone, BACS and SO, card payments made by debit and credit cards, payments from Debt agencies and Department of Working Pensions
- Monitor and reconcile payments
- Resolve misallocation / unallocated manual payments which fall out of automated process
- Complete cash to bank reconciliation each financial month end
- Process refunds - There is a requirement to produce month end financial reports and suspense reports for the payments which can’t be allocated automatically and to produce write off reports
- Management of bank accounts relating to customers BACS payments, DD payments and manual adjustments inc unpaid cheques, faster payment reversals, chargebacks.
- General ledger postings in SAP
- Complete reconciliation of cash in transit each half year and year end
- Reconcile and control of the Cash Management System
- Process and resolve payment enquiries
- Remittance processing
- Processing cash receipts and Post office water stamps
- Taking receipt of cheques, processing via cash mgt system and send for clearing
two.2.14) Additional information
**Deadline for Reponses will be 24/09/2021**
**Please see attached Appendix K**
two.3) Estimated date of publication of contract notice
1 September 2021
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
If you have experience in this area please could you provide at a minimum the following information and submit to the United Utilities Regulatory Procurement Team mailbox:
RegulatoryProcurementTeam@uuplc.co.uk
• Company Name
• Contact details, including location telephone and e-mail address, main point of contact and position in Company
• Brief description of the Company
• Confirm whether the Company would be interested in providing this service.
• Current Cash management system used (if pricing for the full end to end service)
• Number of payments/cheques processed per month
• Detail of customer reference points
• Detail of pricing for the management of the end to end service this should be detailed as an annual amount and based on your standard pricing model. Volumes of transactions have been provided below
• Detail of pricing for the cash management system this should be detailed as an annual amount and based on your standard pricing mechanism. Volumes of transactions have been provided below
**Please see attached Appendix K**