Section one: Contracting authority
one.1) Name and addresses
Barnet Enfield and Haringey Mental Health Trust
CEME Centre - West Wing, Marsh Way
Essex
RM13 8GQ
Contact
Tiara Pizzey
Telephone
+44 3005551201
Country
United Kingdom
Region code
UKI43 - Haringey and Islington
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://health-family.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Recruitment of Peer Support Workers and Development of Patient Experience Model within Learning Disability and Autism Services
two.1.2) Main CPV code
- 75200000 - Provision of services to the community
two.1.3) Type of contract
Services
two.1.4) Short description
To develop and implement an expert by experience model that places the people who use forensic inpatient and community learning disability and autism services at the centre of the way services are delivered and quality assured. This will be achieved through the recruitment and development of a peer workforce who will work alongside the case managers and the wider commissioning team to drive up the quality of services delivered, and the development of a user involvement pathway that engages directly with people who use forensic learning disability and autism services to ensure their voices are central to way services are planned and delivered.
two.1.5) Estimated total value
Value excluding VAT: £200,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79633000 - Staff development services
two.2.3) Place of performance
NUTS codes
- UKI52 - Barking & Dagenham and Havering
Main site or place of performance
North London NHS Forensic Collaborative
Fitzrovia House
16 Mortimer Street
W1T 3JL
two.2.4) Description of the procurement
This section provides an outline of the requirements for service delivery. The contract will be divided into two components for the purpose of describing the two distinct parts of the service, providers will need to be able to deliver both elements.
a) Component 1: Recruitment of Peers with a Learning Disability and Autism
b) Component 2: Design, Development and Implementation of a Patient Engagement Model
4.1 Recruitment of Peers with a Learning Disability
4.1.1 Recruitment of Peers to Provide a Quality Assurance Role:
The commissioning hub currently recruits five peer engagement workers with lived experience of forensic or inpatient mental health services, to work alongside case managers in a quality assurance role. The peers engage directly with current inpatients with a mental illness to establish how they feel about the quality of care they receive, utilising their own experience to bring a lived experience perspective to the way the commissioning hub plans, delivers and quality assures services.
NLFC would like to extend the peer engagement worker offer to provide a quality assurance role in our learning disability and autism services. To drive this forward we are seeking to commission a provider to recruit peers with a learning disability and autism into paid roles. The peer workers will work alongside our case managers approximately 2 days a week, to undertake the following:
a) Carry out announced and unannounced reviews of wards and community teams with case managers. This involves speaking with staff and patients about their experience
b) Attend inpatient and community user forums to gather intelligence on patient experience, with peers onsite and visible on one of the wards once a week
c) Attend quarterly contract meetings with members of the commissioning team, feeding back on patient experience
d) Feedback patient experience within the commissioning team, and use their lived experience to inform quality improvement and service development across the collaborative, attending meetings within team as required.
4.1.2 Training, Development and Supervision of Peers:
As part of the current NLFC and BEH peer support infrastructure, our current peer engagement workers have access to a robust training and support package. This includes access to a training program for new peers within the organisation that focuses on the key skills and knowledge required to deliver effective peer support, and a bespoke internal training package tailored to the role of peer engagement workers. Peers also have a wellness at work plan, and regular 1:1 and group supervision.
The NLFC would require the provider to offer a similar training, development and support package to peers recruited into this role, with a focus on the following:
a) A training package, that will be co designed with the commissioning team with a focus on patient engagement and quality assurance
b) A package of support and wellbeing, which includes supervision
c) To identify and develop new peers within the NLFC learning disability and autism services, working closely with the user leads in each of the providers to develop this pathway
d) Provide training and support to case managers and the wider commissioning hub team to work alongside the peers
e) Ensure peers are fully integrated into the commissioning hub, working in partnership with the commissioning team to promote inclusivity and ensure the peers are equipped with the appropriate tools and support to enable them to conduct their role and fully participate in the team.
f) To ensure peer workers are able to safely travel to and from sites across North London
4.2 Development of a Patient Engagement Model
It is vital that the voice of people with a learning disability and or/autism, their families and carers are actively involved in shaping, delivering, and evaluating the services they use. One mechanism for this within our forensic inpatient mental illness services is the newly formed patient council which has representation from each of the providers within the collaborative, representing the voices of patients from across all our services. The patient council is embedded in the local provider and NLFC governance structures, reporting directly to the NLFC Delivery Board and the Clinical and Quality Group (Diagram 1), with clear communication processes in place to feedback to patients on the wards. The patient council play both an advisory and co-production role, working alongside the commissioning team and the clinical network groups to provide additional scrutiny on the quality of services delivered and involvement at each stage of the commissioning cycle and quality improvement programs.
The NLFC would like to expand and develop this model to engage with people with a learning disability and/or autism, ensuring that the voices of this population is central to the way we plan, deliver and evaluate services. We envision this to be a two-step process; with step one focused on scoping and co designing the model with patients and staff, and step two implementing and evaluating the model
a) Scoping and Design
• Engage with current patients and staff within our learning disability and autism services to co design a patient engagement model that actively engages and includes the voices of patients with a learning disability and/or autism
• Ensure that the model is integrated with the existing patient council and/or if this requires the development of a separate group.
b) Implementation and Evaluation
• Recruit, train and support patient representatives from across the learning disability and autism services, to enable them to fully participate in the role of user involvement, including the development of appropriate supportive material (e.g easy read)
• Facilitation of the group and ongoing support to sustain the model
• Develop mechanisms and provide support for patient representatives to gather and feedback information through the provider user networks
• Work alongside the commissioning team to develop clear channels of communication between the service users, providers and the commissioning team and that information shared is accessible and elevates the voices of the people who use services.
• To identify patients from within our NLFC learning disability and autism services for future paid peer or expert by experience roles
• Develop a framework to measure the impact of the patient council at an individual and organisational level
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £200,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
18
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.2) Conditions related to the contract
three.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-012738
four.2.2) Time limit for receipt of tenders or requests to participate
Date
25 August 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
28 August 2023
Local time
12:00pm
Place
Offline evaluation
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.4) Procedures for review
six.4.1) Review body
North East London NHS Foundation Trust
CEME Centre - West Wing, Marsh Way
Essex
RM13 8GQ
Country
United Kingdom
Internet address
six.4.2) Body responsible for mediation procedures
North East London NHS Foundation Trust
CEME Centre - West Wing, Marsh Way
Essex
RM13 8GQ
Country
United Kingdom
Internet address
six.4.4) Service from which information about the review procedure may be obtained
North East London NHS Foundation Trust
CEME Centre - West Wing, Marsh Way
Essex
RM13 8GQ
Country
United Kingdom