Scope
Reference
NCC1547
Description
The Revenues and Benefits (R&B) departments are responsible for the billing and collection of Council Tax and Business Rates (Revenues) and the support of our residents who are entitled to claim benefits to support them (Benefits). There are many manual processes across the department, and this can lead to higher cost of running the service, backlogs and delays. We want to maximise the accessibility of the service to customers and the efficiency of running the services.
The scope of this procurement is in two phases.
• Firstly, to review processes and build a business case for subsequent automation of the processes and other digital transformation that will benefit the customer and the R&B team by making the processes accessible and efficient.
• The second phase would be to implement the automations and transformation for the suitable processes preferably using the Microsoft suite of tools (already procured by The Council). Each of the automation opportunities will be evaluated based on the business case and only taken forward if it offers value for money.
Total value (estimated)
- £100,000 excluding VAT
- £120,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 2 July 2025 to 1 July 2026
- 1 year
Main procurement category
Services
CPV classifications
- 72212920 - Office automation software development services
Contract locations
- UKC2 - Northumberland and Tyne and Wear
Submission
Enquiry deadline
5 June 2025, 12:00pm
Tender submission deadline
16 June 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
65% Quality/35% Price
Procedure
Procedure type
Below threshold - open competition
Contracting authority
Northumberland County Council
- Public Procurement Organisation Number: PJJX-1133-JRGV
County Hall
Morpeth
NE61 2EF
United Kingdom
Email: CCPS@northumberland.gov.uk
Website: http://www.northumberland.gov.uk
Region: UKC21 - Northumberland
Organisation type: Public authority - sub-central government