Scope
Reference
PUB24028
Description
An Expression of Interest process preceded this opportunity. The EOI was advertised via
a UK2 Preliminary Market Engagement Notice. As advised within the EOI, only those
Applicants who completed and submitted and Expression of Interest document were
invited to take part in this opportunity.
The Council is seeking a supplier who can provide timely, needs-based, person-centred, and trauma-informed mental wellbeing support to Torbay residents, who seek help via the Torbay Community Helpline from 31 July 2026 to 30 July 2028. This is not a new service and therefore any provider must have the capability and capacity to transfer both the functions and the staff (via TUPE transfer) for the 01 April 2026 should this be required. This procurement follows on from the recent Expression of Interest process, and includes only those Providers who expressed their interest and completed and submitted an Expression of Interest document, during October 2025.
Contract 1. Mental Wellbeing Support Helpline 2026
Supplier
Contract value
- £654,732 excluding VAT
- £785,679 including VAT
Below the relevant threshold
Date signed
10 March 2026
Contract dates
- 31 July 2026 to 30 July 2028
- Possible extension to 30 July 2030
- 4 years
Description of possible extension:
Possible extension to 30 July 2030.
The Contract may be extended for a period of up to two (2) further year(s), subject to
termination clauses within Terms and Conditions of Contract.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKK42 - Torbay
Procedure
Procedure type
Below threshold - limited competition
Special regime
Light touch
Supplier
AGE UK TORBAY
- Public Procurement Organisation Number: PNYR-4177-QRBM
12 Dendy Road
Paignton
TQ4 5DB
United Kingdom
Telephone: +441803 555181
Email: helen@ageuktorbay.org.uk
Region: UKK42 - Torbay
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Mental Wellbeing Support Helpline 2026
Contracting authority
Torbay Council
- Public Procurement Organisation Number: PXLG-3144-TYMJ
Torbay Council Town Hall
Torquay
TQ1 3DR
United Kingdom
Contact name: Commercial Services
Telephone: +44 1803201201
Email: commercial.services@torbay.gov.uk
Website: http://www.torbay.gov.uk/
Region: UKK42 - Torbay
Organisation type: Public authority - sub-central government