Scope
Reference
TH 3138
Description
Thrive Homes are seeking a provider of customer research services with proven experience of carrying out tenant satisfaction measure questionnaires and ensuring that all of the requirements of the Regulator of Social Housing Tenant Satisfaction Measure surveys are met.
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Contract 1. TSM Surveys
Supplier
Contract value
- £180,000 including VAT
Below the relevant threshold
Award decision date
7 May 2025
Earliest date the contract will be signed
21 May 2025
Contract dates (estimated)
- 21 May 2025 to 19 May 2028
- Possible extension to 19 May 2030
- 4 years, 11 months, 30 days
Description of possible extension:
Initial three-year period with the option to extend by a further two years
Main procurement category
Services
CPV classifications
- 79311000 - Survey services
- 79342311 - Customer satisfaction survey
Information about tenders
- 5 tenders received
- 4 tenders assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Below threshold - limited competition
Supplier
Emotional Logic Ltd
Studio 25/26, Walker Road
Newcastle
NE6 1AB
United Kingdom
Email: team@emotional-logic.co.uk
Region: UKC22 - Tyneside
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. TSM Surveys
Contracting authority
Thrive Homes
- Public Procurement Organisation Number: PHBB-8926-WHGM
Westside, London Road
Hemel Hempstead
HP3 9TD
United Kingdom
Region: UKH23 - Hertfordshire
Organisation type: Public authority - sub-central government